Promoting Additional Products and Services
Many service and support people are in a unique position to promote products and services which will help their customers; however, they lack the skills to be able to do so comfortably. As a result, they are unwilling to “upsell” their customers and have a tendency to miss or avoid obvious opportunities to promote more business. This session will help you to understand the basic sales process and connect to your customers’ genuine needs.
This workshop is offered within organizations for groups of 5 people or more.
Program Topics
Customer Service
• Three Foundations of Service Excellence
Behavioural Differences
• How people do things
Individual Assessment
• Adapting your style
Selling Skills Overview
• Customer focused promotion
Qualifying Customers’ Needs
Promoting Features and Benefits
Influencing Customer Behaviour
• Unconscious motivators
Who Should Attend This Course?
Service people and call centre staff who wish to be more comfortable when trying to promote the products and services that will truly help their customers.
For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard@pmctraining.com
