Core competencies

Find a PMC course to address your competency development needs

Develop your core competencies

A core competency is a description of a particular behaviour, skill or attribute that employees should possess to meet organizational needs, regardless of their job or role. Most federal government organizations have identified core competencies for their staff, and many non-profit and private sector organizations have as well.

These core competencies have been drawn from those established at a number of federal government departments, including:

• Canadian Heritage
• Canada Revenue Agency
• Environment and Climate Change Canada
• Employment and Social Development Canada
• Natural Resources Canada
• Public Services and Procurement Canada
• Treasury Board of Canada Secretariat

Many of the following competencies apply to almost any type of organization. If you feel there is a competency that should be added to this list, please contact us. Click on the competency in the list below for more information on each. You can also see which competencies a particular PMC workshop addresses within the workshop outlines themselves. For your convenience, individual competencies have been grouped into 5 umbrella “themes” below.


Thinking, Exercising Judgment and Making Decisions

Analytical Thinking Competency

Creative Thinking Competency

Decision Making / Decisiveness Competency

Problem Solving Competency

Research, Analysis and Evaluation Competency

Strategic Thinking Competency

Meaningful Engagement in the Workplace: Working with Others

Client Service Competency

Communication Competency

Conflict Resolution Competency

Dealing with Difficult Situations Competency

Engagement and Motivation Competency

Interpersonal Relations Competency

Relationship / Network Building Competency

Teamwork and Cooperation Competency

Working with Others Competency

Organizational Excellence: People, Systems and Process Management

Achievement / Results Orientation Competency

Adaptability / Flexibility Competency

Change Management and Leadership Competency

Coaching Competency

Delegation Competency

Impact / Influence Competency

Innovation and Initiative Competency

Leadership Competency

Learning Support / Continuous Learning Competency

Management Excellence Competency

Mentoring Competency

Negotiating Techniques Competency

Organizational Knowledge Competency

Planning / Organizing Competency

Policy Development Competency

Project Management Competency

Risk Management and Assessment Competency

Values and Ethics Competency

Personal Growth and Development

Emotional Intelligence Competency

Public Speaking / Presenting Competency

Self Confidence / Self Esteem Competency

Essential Skills for Today’s Workplace

Computer and Digital Technology Competency

Document Use Competency

Promotion Competency

Reading Skills Competency

Working with Data and Numbers Competency

Workload and Time Management Competency

Writing Skills Competency

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