Client feedback

We feel privileged to have so many satisfied clients – we thank each and every one.

The reviews say it all...

By the numbers:

99.25%

of our attendees would recommend our courses to others.

97%

of our attendees say that the course was valuable to them in their job.

All of our courses are
100% satisfaction guaranteed,

or your money refunded.

Feedback about the "PMC experience"

PMC stands apart from the rest - we make it easy for clients to plan and execute training programs for their employees. From start to finish, PMC clients are appreciative to have a single, bilingual point of contact, so we're with you from start to finish.

“This was a totally hassle-free experience – even with a few glitches on our part thrown in. The evaluations so far have been excellent – what more can you ask for?”
–Patricia B., The College@ESDC

“The pre-training communication was most helpful, allowing us to be fully prepared and ready to go on the morning the training started. Very nice to not have to waste time working through technical issues or addressing individual concerns.”
–Kathy D., Family and Children’s Services of Renfrew County

“[The instructor] was simply amazing! PMC’s staff approach to our requests made it very simple and efficient to get the requested services. Positive experience from A to Z. Thanks!”
–Innovation, Science and Economic Development

“We have had a very positive experience interacting with PMC. Our needs have been well understood at the beginning and we were glad that PMC was able to find the trainers that had the competencies required, but would also fit with our organizational culture.”
–Sarah K., Public Safety Canada

“Working with PMC was easy and their professionalism from start to finish was exceptional!”
–Franca R., Public Prosecution Service of Canada

“We were very last minute but PMC was able to accommodate and they were very flexible when changes happened. Very satisfied with the services we had. The trainer was excellent as well.”
–Annie R., National Research Council

“Overall, it was a good experience working with PMC. They were flexible and open to our suggestions and creating a workshop that specifically met our needs.”
–Ronald McDonald House Charities Canada

“I would like to highlight the Customer Service Manager, Sophie G. Her unconditional professionalism, patience and efficiency is unparalleled (I speak from experience dealing with other organizations)! She was the first contact I had with PMC and the one I coordinated with the most. She is an asset. She anticipates needs and communicates effectively both over the phone and via email. She made for an effortless experience which further inclines me propose PMC as a preferred contender for future training.”
–Audrey J., PIPSC

“We have been a regular customer of PMC for many years and have always found them to be very responsive to our needs. They have an extensive catalogue of off-the-shelf courses that can be customized, and the quality of instructors and content is second to none.”
–Dominique D., Medical Council of Canada

“The Stress Management and Customer Service workshops were great. Feedback from the attendees overwhelmingly chose the CS training as the best…Sophie was great. She went out of her way to make this easy on us. She was very accommodating of our needs and allowed us the flexibility we needed.”
–Keith F., Rebel

PMC workshops receive high marks

Read what our customers are saying about our workshops.

“This is by far the best workshop I’ve attended in my career. All the themes and topics covered were very applicable in real life and very easy to get a grip of.”
–Michael D., Library of Parliament

Leadership, supervisory and management
Making the Transition from Co-Worker to Team Leader
It is seldom easy to assume a position of authority over those who have previously been your colleagues and peers.…
Duration: 6h
Virtual
/
In person
Team
/
Open

“I think every Public Servant should take this course, no matter their level or area of work.”
–Lindsay H., Natural Resources Canada

Professional development and personal effectiveness
Practical Time and Workload Management
Almost everyone encounters overwork and the pressure of time constraints even the most organized person can sometimes feel overwhelmed and…
Duration: 12h
Virtual
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In person
Team
/
Open

“I would love to recommend that my entire division takes this course! Very enlightening and relevant for many different jobs/managing levels.”
–Aline

Interpersonal and communication skills
Communicating for Results
The ability to communicate effectively at work and in life is perhaps the most critical skill for anyone. Those who…
Duration: 12h
Virtual
/
In person
Team
/
Open

“Anyone who has to do any performance measurement/evaluation work or is designing a new program would benefit immensely from this training.”
–David C., Innovation, Science and Economic Development Canada (ISED)

Government, policy and performance management
Performance Measurement and Evaluation
A policy is created; a program designed and then launched. What comes next? First comes short term performance measurement which…
Duration: 12h
Virtual
Team
/
Open

“This was one of the most eye-opening courses I’ve ever taken. I did not expect to learn so much about myself in this course, and I walked away with concrete tools that I can apply in future situations of conflict. 10/10 recommend.”
–Zin

Interpersonal and communication skills
Assertiveness and Conflict Resolution
Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships.…
Duration: 12h
Virtual
/
In person
Team
/
Open

“I have taken a lot of training over the past few months on related topics around managing difficult conversations, and this course was the easiest to understand and digest. The conversations were so helpful and applicable to my work. Thank you!”
–Jessica

Interpersonal and communication skills
Dealing with Difficult Behaviours
Almost every organization has people whose personality, behaviour, attitude, work habits or other characteristics present an occasional or frequent challenge…
Duration: 12h
Virtual
/
In person
Team
/
Open

“Thank you! This was an incredibly useful workshop for me both personally and professionally.”
–Ghislaine M., Public Service Commission of Canada

Professional development and personal effectiveness
Improving Your Memory
Your memory helps you to shape your understanding of your present, and your application of your memories helps you to…
Duration: 6h
Virtual
/
In person
Team
/
Open

“Genuinely enjoyed this course and learned so much that I will use going forward. Thank you!”
–Ashley

Professional development and personal effectiveness
Critical Thinking and Problem Solving for Effective Decision-Making
Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations- an essential competency in todays knowledge…
Duration: 6h
Virtual
Team
/
Open

“I really appreciated the holistic approach to facilitation: it’s not just about running the session, it also includes everything that comes before it and after it. It’s about the environment and the process.”
–Danielle S., Natural Resources Canada

Interpersonal and communication skills
Practical Facilitation Skills
If youve ever had occasion to facilitation or lead a meeting, you probably understand how challenging it can be. Not…
Duration: 12h
Virtual
/
In person
Team
/
Open

“I liked the practical skills used and getting the opportunity to actually take minutes and talk in groups.”
–Kim G., Thames Valley District School Board

Administrative skills
Minute Taking for Better Meetings
Meetings are an important part of the group decision-making process. With todays flatter, less hierarchical organizations, one week you could…
Duration: 6h
Virtual
/
In person
Team
/
Open

“I liked how a lot of lessons learned could be related to something we all experience in our day to day lives.”
–Alex A., AIESEC in Canada Inc.

Interpersonal and communication skills
Effective Oral Briefings
The ability to succinctly brief others is a highly valued competency in todays fast-paced workplace. This expertise requires the speaker…
Duration: 6h
Virtual
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In person
Team
/
Open

“Thanks for a great course. I’m new to the project world and this course really opened my eyes to the full process.”
–Stephanie T., CNSC

Project and event management
Project Management 101
Organizations are constantly developing new products, programs, and services to better serve their clients. They may need to streamline business…
Duration: 12h
Virtual
/
In person
Team
/
Open

“I feel like I learned a lot and know what to do and where to go from here to become an outstanding admin.”
–Melissa H., Employment and Social Development Canada

Administrative skills
The Outstanding Administrative Assistant
In todays workplace, the administrative support position is the nerve centre of business, industry and government at all levels. Called…
Duration: 12h
Virtual
/
In person
Team
/
Open

“I’ll apply what I learned not only for briefing notes but for other written communications as well.”
–Past participant

Business writing
Writing Effective Briefing Notes
Briefing notes are an essential means for staff to inform, advise, and influence the decision-making process in public and private…
Duration: 12h
Virtual
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In person
Team
/
Open

“I am looking forward to using some of these tools with my direct reports.”
–Past participant

Leadership, supervisory and management
Managing for Superior Results I: Fundamentals of Supervision
This course introduces new managers and supervisors to the skills needed to lead their teams effectively and in addition to…
Duration: 12h
Virtual
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In person
Team
/
Open

“A well balanced mix of discussion and activities. Breakout rooms and polls are a great way to add interaction between students to exchange ideas.”
–Past participant

Business writing
Writing in Plain Language
Plain language techniques make your written communications clear and they help the audience easily understand your intended message. The Government…
Duration: 6h
Virtual
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In person
Team
/
Open

“I really enjoyed the course. It was presented in clearly structured way that was easy to understand and follow.”
–Past participant

Government, policy and performance management
How Ottawa Works
This two-day workshop will provide you with an overview of the structures, processes and players of the Government of Canada…
Duration: 12h
Virtual
Team
/
Open

“I enjoyed the group work on the case studies as we developed the problem statement, did the fishbone analysis, etc.”
–Past participant

Government, policy and performance management
Policy Analysis Toolbox – Part 1
This workshop will provide both policy analysts and subject-matter experts with some effective tools that will help them to formulate…
Duration: 12h
Virtual
Team
/
Open

“I liked best the more advanced functions: IF, COUNTA, COUNTIF, TODAY , %, TEXT FUNCTIONS. Protection. Actually I enjoyed the whole course.”
–Past participant

Productivity software
MS Excel (2016, 2019, 365) – Level 2
Microsoft Excel is the preferred spreadsheet software for many individuals and businesses to manage their data and reporting. Yet most…
Duration: 6h
Virtual
Team
/
Open

More great feedback!

Check out the video feedback of our live online workshops. Click on the blue arrow to view more videos.

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