Dealing with Difficult Behaviours

141-16

Interpersonal and communication skills

2 days (12h)
Open
Team
In-person
Virtual

Solutions for a Positive Work Environment


Almost every organization has people whose personality, behaviour, attitude, work habits or other characteristics present an occasional or frequent challenge for those around them. this workshop will provide you with practical tools and skills to handle difficult people whether or not you have sufficient positional authority.

In this course, you’ll learn to distinguish between various types of difficult behaviour, and chose responses that have a high probability of succeeding rather than escalating a difficult situation. Develop analytical skills, specialized communication, confronting skills, interpersonal negotiating, coaching, plus stress and conflict management strategies.

An open enrollment session allows you to learn and grow with people from different organizations.
Open to all members of the public.

$ 1050 plus tax

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Participant reviews

“I have taken a lot of training over the past few months on related topics around managing difficult conversations, and this course was the easiest to understand and digest. The conversations were so helpful and applicable to my work. Thank you!”
–Jessica

“I feel these courses can serve to help everyone, whether you have taken courses of this nature or not in the past, these courses are good refreshers and help to harmonize a workplace. They are also useful in your personal life and dealing with relationships in general.”
–Steve

“Fabulous instructor and time well spent! I will definitely be recommending this course to my colleagues and applying the things I learned to my home life as well. Lots of good tools and resources to take to work with me!”
–Laura

Trusted by Clientele across Canada as a Top Corporate Training Company

You’re in Good Company When You Choose PMC!
Here’s a partial list of our clients:
Agriculture and Agri-Food Canada
Assembly of First Nations
Canada Border Services Agency
Assembly of Nova Scotia Mi’kmaq Chiefs (ANSMC)
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Institute for Health Information
Canadian Medical Association
Canadian Pharmacists Association
Canopy Growth Corporation
Children’s Hospital of Eastern Ontario
Department of Family Services, Nunavut
Department of National Defence
Ellis Don Corporation
Employment and Social Development Canada
Environment and Climate Change Canada
Federation of Canadian Municipalities
Government of Nunavut
Government of Yukon
Groupe International Aéro Mag 2000 inc.
Irdeto
Kinaxis
Kakivak Association
Know History
Les Toitures Raymond & Assoc. Inc.
MacEwen Petroleum
MD Financial Management Inc.
Medical Council of Canada
Mohawk Council of Akwesasne
Moose Cree Education Authority
National Association of Federal Retirees
National Centre for First Nations Governance
National Judicial Institute
Native Women’s Association of Canada
Office of the Auditor General of Canada
Opiikapawaiin Services LP (OSLP)
Royal Canadian Mounted Police
Royal College of Physicians and Surgeons
R.W. Tomlinson
Service Canada
Shopify
Sollio Cooperative Group
Victor Canada
Wemindji Cree Nation

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