Assertiveness and Conflict Resolution


Interpersonal and communication skills

2 days (12h)

Essential Skills for Managing Your Interactions with People

Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients.

In the workplace, whether we are in a position of authority or not, we need to manage our interactions with people. We need to know what power is and how to use it: to negotiate, to express our ideas clearly so people will listen to us, even if they don’t agree with us; to stand up for our convictions, even when they are unpopular; and to deal with the emotions created by situations of conflict.

At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.

Please note:  There is an online assessment to be completed in advance of this workshop.  We ask that participants who register less than 48 hours before the session ensure they make time to complete their online assessment prior to workshop day.

An open enrollment session allows you to learn and grow with people from different organizations.
Open to all members of the public.

$ 1100 plus tax

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What clients are saying about this workshop

“This was one of the most eye-opening courses I’ve ever taken. I did not expect to learn so much about myself in this course, and I walked away with concrete tools that I can apply in future situations of conflict. 10/10 recommend.”

Trusted by Clientele across Canada as a Top Corporate Training Company

You’re in Good Company When You Choose PMC!
Here’s a partial list of our clients:
Agriculture and Agri-Food Canada
Assembly of First Nations
Canada Border Services Agency
Assembly of Nova Scotia Mi’kmaq Chiefs (ANSMC)
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Institute for Health Information
Canadian Medical Association
Canadian Pharmacists Association
Canopy Growth Corporation
Children’s Hospital of Eastern Ontario
Department of Family Services, Nunavut
Department of National Defence
Ellis Don Corporation
Employment and Social Development Canada
Environment and Climate Change Canada
Federation of Canadian Municipalities
Government of Nunavut
Government of Yukon
Groupe International Aéro Mag 2000 inc.
Kakivak Association
Know History
Les Toitures Raymond & Assoc. Inc.
MacEwen Petroleum
MD Financial Management Inc.
Medical Council of Canada
Mohawk Council of Akwesasne
Moose Cree Education Authority
National Association of Federal Retirees
National Centre for First Nations Governance
National Judicial Institute
Native Women’s Association of Canada
Office of the Auditor General of Canada
Opiikapawaiin Services LP (OSLP)
Royal Canadian Mounted Police
Royal College of Physicians and Surgeons
R.W. Tomlinson
Service Canada
Sollio Cooperative Group
Victor Canada
Wemindji Cree Nation

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