Problem Solving Competency

Problem Solving
Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems.

Behaviours include:
• Having broader perspectives
• Looking at different options
• Importing solutions
• Integrating approaches into complete solution
• Creating new concept models
• Analyzing issues to separate cause from symptoms
• Using negotiating techniques
• Considering human and environmental impacts
• Including concerned parties
• Anticipating and presenting change positively

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Assertiveness and Conflict Resolution
Creativity and Innovation for the Workplace
Critical Conversations
Critical Thinking and Problem Solving for Effective Decision-Making
Dealing with Difficult Behaviours
Financial Planning for Retirement
Improving Your Memory
Integrated Risk Management
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Performance Measurement and Evaluation
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Negotiation Skills
Practical Facilitation Skills
Practical Time and Workload Management
Project Management 101
Project Management Skills for Administrative Professionals
Strategic Thinking
Using Positive Influencing Skills in the Workplace
Writing in Plain Language