Problem Solving Competency

Problem Solving
Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems.

Behaviours include:
• Having broader perspectives
• Looking at different options
• Importing solutions
• Integrating approaches into complete solution
• Creating new concept models
• Analyzing issues to separate cause from symptoms
• Using negotiating techniques
• Considering human and environmental impacts
• Including concerned parties
• Anticipating and presenting change positively

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Event Planning
Assertiveness and Conflict Resolution
Creativity and Innovation for the Workplace
Critical Conversations
Critical Thinking and Problem Solving for Effective Decision-Making
Dealing with Difficult Behaviours
Financial Planning for Retirement
Finding Creative Solutions to Workplace Challenges
Improving Your Memory
Integrated Risk Management
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing and Leading with Emotional Intelligence
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Performance Measurement and Evaluation
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Negotiation Skills
Practical Facilitation Skills
Practical Time and Workload Management
Project Management 101
Project Management Skills for Administrative Professionals
Strategic Thinking
Using Positive Influencing Skills in the Workplace
Writing in Plain Language

Our training services

For the public:

open training

PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.

Workshop dates run throughout the year.

For your team:

team training

PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.

Self-paced

e-learning

PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.

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