Critical Conversations

136-16

Interpersonal and communication skills

1 day (6h)
Open
Team
In-person
Virtual

Techniques to Resolve Conflict and Nurture Productive Relationships


Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing — communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.

Yet avoiding critical and difficult conversations or mishandling them can result in many negative consequences.

Learn how being assertive, open, honest and fair in your critical conversations, and fostering others to do the same, can develop alignment and agreement within your organization.

Encouraging open and honest dialogues around important, emotional, or risky topics – at any level – can significantly reduce and resolve conflict, nurture relationships and boost productivity and efficiency.

This workshop is designed to help individuals, teams and organizations improve the way they approach their critical conversations, with confidence, and manage the conversation skillfully so that feelings are spared and the organization’s best interests are kept front and center.

An open enrollment session allows you to learn and grow with people from different organizations.
Open to all members of the public.

$ 595 plus tax

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Participant reviews

“Great course for working through how to prepare for and work through critical conversations, with some good tools to use within teams.”
–Liz

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You’re in Good Company When You Choose PMC!
Here’s a partial list of our clients:
Agriculture and Agri-Food Canada
Assembly of First Nations
Canada Border Services Agency
Assembly of Nova Scotia Mi’kmaq Chiefs (ANSMC)
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Institute for Health Information
Canadian Medical Association
Canadian Pharmacists Association
Canopy Growth Corporation
Children’s Hospital of Eastern Ontario
Department of Family Services, Nunavut
Department of National Defence
Ellis Don Corporation
Employment and Social Development Canada
Environment and Climate Change Canada
Federation of Canadian Municipalities
Government of Nunavut
Government of Yukon
Groupe International Aéro Mag 2000 inc.
Irdeto
Kinaxis
Kakivak Association
Know History
Les Toitures Raymond & Assoc. Inc.
MacEwen Petroleum
MD Financial Management Inc.
Medical Council of Canada
Mohawk Council of Akwesasne
Moose Cree Education Authority
National Association of Federal Retirees
National Centre for First Nations Governance
National Judicial Institute
Native Women’s Association of Canada
Office of the Auditor General of Canada
Opiikapawaiin Services LP (OSLP)
Royal Canadian Mounted Police
Royal College of Physicians and Surgeons
R.W. Tomlinson
Service Canada
Shopify
Sollio Cooperative Group
Victor Canada
Wemindji Cree Nation

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