Interpersonal and communication skills
Techniques to Resolve Conflict and Nurture Productive Relationships
Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing — communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.
Yet avoiding critical and difficult conversations or mishandling them can result in many negative consequences.
Learn how being assertive, open, honest and fair in your critical conversations, and fostering others to do the same, can develop alignment and agreement within your organization.
Encouraging open and honest dialogues around important, emotional, or risky topics – at any level – can significantly reduce and resolve conflict, nurture relationships and boost productivity and efficiency.
This workshop is designed to help individuals, teams and organizations improve the way they approach their critical conversations, with confidence, and manage the conversation skillfully so that feelings are spared and the organization’s best interests are kept front and center.
- Confront challenging issues with confidence and skill
- Identify when feedback is no longer appropriate, and the right time and place for having a “critical conversation” or confrontation
- Speak persuasively, not abrasively
- Learn how to suspend judgement to check for understanding
- Learn to have healthy, open, honest, respectful discussions
- Engage in effective, consequential conversations that resolve tough challenges
What is a Critical Conversation?
- Define a critical conversation
- Understand why people are afraid to speak up
Deciding to Have the Conversation
- Know what the possibilities are when faced with a critical conversation
- Understand your options
Preparing and Mastering Critical Conversation
- Determine your desired outcomes
- Appreciate the profound power of a dialogue
- Getting into the right mindset to have the conversation without jumping to conclusions and making assumptions
How to Stay Focused on What You Want
- Use the 6 sources of influence
How to Turn Critical Conversations into Action and Results
- 4 methods of decision making
- Put decisions into actions
- 4 important questions
- 7 steps to mastering difficult conversations
There are no prerequisites for this workshop.
Individuals, team leads, supervisors, managers and directors who would like to improve the way they approach difficult conversations, and manage the conversation skillfully so that feelings are spared and the organization’s best interests are kept front and center.
This workshop addresses:
- Analytical Thinking
- Conflict Resolution
- Dealing with Difficult Situations
- Decision Making
- Emotional Intelligence
- Impact / Influence
- Interpersonal Relations
- Management Excellence
- Problem Solving
- Self Confidence / Self Esteem
- Teamwork and Cooperation
- Values and Ethics
- Working with Others
To learn more about core competencies, click here.