Management Excellence Competency

Management Excellence
Maximizing organizational effectiveness and sustainability with action, people and financial management. Ensuring people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and long-term organizational objectives. Implementing rigorous and comprehensive human and financial resources accountability systems. Ensuring integrity and management of information at all levels.

Behaviours include:
• Leading organizational change
• Committing to a course of action
• Making decisions, initiating urgent actions
• Providing clear direction on priorities
• Building accountability and value
• Exercising oversight in a broad-based service culture
• Implementing strategies to achieve operational efficiencies
• Building, operating and monitoring systems for financial information management
• Acting on audit, evaluation and other performance information
• Giving clear honest feedback
• Building, managing and sustaining positive relationships
• Fostering management excellence by example and leadership, information sharing and support
• Applying judgment and in-depth understanding of department specific contexts
• Strategic thinking
• Being credible
• Having experience
• Being practical
• Grounded in good judgment
• Sound technical expertise

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Creativity and Innovation for the Workplace
Critical Conversations
Dealing with Difficult Behaviours
Delegation Skills for the Workplace
Effective Communication Using the Power of Applied Improvisation
Effective Meeting and Event Planning
Getting Organized and In Control
How Ottawa Works
Integrated Risk Management
Leading Hybrid Work Teams
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Time and Workload Management
Risk Management Through Project Execution
Strategic Thinking
Stress Management Skills
Thriving Under Different Leadership Styles
Women’s Transformational Leadership Certificate Program

Our services

Workshops for


PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.

Workshop dates run throughout the year.

Workshops for

Corporate Teams

PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you.

All for a surprisingly cost-effective price.



From performance and change management to curriculum design, PMC collaborates with you to develop tailored approaches that meet your specific needs and assists you in bringing them to fruition.

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