Delegation Competency

Allocating decision-making authority and/or task responsibility to others, as appropriate, in order to maximize the organization’s and individual effectiveness.

Behaviours include:
• Define the task
• Select the individual or team
• Assess ability to do the work and potential training needs
• Explain the reasons behind the delegation and state required results
• Consider resources required
• Agree on deadlines
• Support the process and communicate throughout
• Provide feedback on results

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Assertiveness and Conflict Resolution
Communicating for Results
Conducting Effective Performance Appraisals
Dealing with Difficult People
Delegation Skills for the Workplace
Getting Organized and In Control
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing and Leading with Emotional Intelligence
Managing for Superior Results I: Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Remote Teams
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Powerful Coaching Skills: How to Create a High Performing Team
Project Management Skills for Administrative Professionals
Skills for Effective Mentoring
Using Positive Influencing Skills in the Workplace
Working and Communicating as Part of a Team

Our training services

For the public:

open training

PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.

Workshop dates run throughout the year.

For your team:

team training

PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.



PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.

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