Achievement / Results Orientation Competency

Achievement / Results Orientation
Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes.

Behaviours include:
• Addressing immediate client needs
• Managing job expectations
• Planning for action
• Having a strategic overlook
• Maintaining client contact to ensure outputs are on track
• Providing added value
• Providing seasoned advice to enhance results
• Ensuring continued service excellence

PMC Open Enrollment Workshops addressing this competency:
Advanced Business Writing
Business Writing for Impact and Influence
Communicating for Results
Creativity and Innovation for the Workplace
Critical Thinking and Problem Solving for Effective Decision-Making
Dealing with Difficult Behaviours
Delegation Skills for the Workplace
Effective Meeting and Event Planning
Effective Oral Briefings
Finding Balance through Mindfulness
Getting Organized and In Control
How Ottawa Works
Improving Your Memory
Increasing Your Self-Confidence
Integrated Risk Management
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
MS Excel (2016, 2019, 365) – Level 1
MS Excel (2016, 2019, 365) – Level 2
MS Excel (2016, 2019, 365) – Level 3
Mindfulness and Leadership: A Program for Managers
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Time and Workload Management
Project Management 101
Project Management Skills for Administrative Professionals
Report Writing
Skills for Effective Presentations
Strategic Thinking
Take Control of Your Workday with MS Outlook – Part 1
Techniques for the Occasional Trainer
The Outstanding Administrative Assistant
Writing in Plain Language

Our training services

For the public:

open training

PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.

Workshop dates run throughout the year.

For your team:

team training

PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.



PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.

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