MS Outlook 2010™

Effective Techniques to Manage Time and Priorities

Microsoft Outlook is the preferred software for many individuals and businesses to manage their information, communication and meetings. Yet most are only using 20% of the features of this powerful productivity tool.

At this one-day workshop, you’ll learn how to better manage your electronic environment by understanding information management principles, creating an effective e-mail action and storage system, utilizing office tools and applying these principles to MS Outlook’s integrated system.

You’ll leave the workshop armed with tips and tricks that you can implement immediately to reduce stress and increase productivity.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 1 day

Program Topics

Getting Started
• Customizing the Desktop
• Working with Outlook
• Displaying and customizing Toolbars and ribbons
• Using the Navigation Pane and the To-Do Bar
• Working with Folders
• Using Instant Search

Creating Messages
• Setting Default Values
• Creating a new message
• Using the new interface
• Addressing a message

Sending Messages
• Answering and composing messages
• Using the Address Book
• Using the Insert and Options Ribbon
• Saving a message

Receiving Messages
• Viewing, sorting and searching the Inbox
• Forwarding messages
• Storing attachments
• Setting default values for junk emails
• Creating rules

Organizing Your Inbox

Using Quick Steps

Using Conditional Formatting to Organize and Colour Code Emails

Working with Calendar
• Setting Default Values
• Navigating in Outlook Calendar
• Making Appointments
• Setting a recurring Appointment
• Scheduling and editing Meetings
• Using Drag and Drop

Saving Time with Tasks, Notes and Journal
• Setting Default Values
• Creating and Formatting Tasks
• Creating and Formatting Notes
• Working with Journal

Managing Folders
• Setting Default Values
• Understanding the Hierarchy
• Creating Folders
• Drag and Drop Attachments
• Sharing Folders and Giving Rights

Learning Outcomes
By the end of this workshop, you will be able to:

• Create an action plan to reduce your information collection points
• Keep your inbox under control
• Reduce the amount of information you receive
• Reduce the amount of paper you use and keep
• Categorize information correctly
• Find contacts instantly
• Set up your task system to work for you
• Manage your e-mail effectively

Who Should Attend?

Anyone who feels they are under-utilizing MS Outlook’s capabilities, or is overwhelmed with emails and tasks and wants to develop an effective system for staying organized.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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