Managing Across Cultures

How to Promote Acceptance and Awareness in Your Organization to Help Create a Multicultural Environment

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 1 day

Program Topics

Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Culture?
We’ve all heard of culture but do we really know what it is? This session takes a look at defining culture and some of its various forms. The session then segues into a look at stereotypes before concluding with a discussion of individual and organizational attitudes.

Communicating Effectively
Communications can be tricky even within one’s own culture, not to mention across cultures. This session deals with communications under the lens of high and low context cultures, while also tackling various forms of body language and other types of communication skills. The session wraps up with a look at handling miscommunication through a case study.

Team-Building Across Cultures
The 5 stages of team development are covered in this mid-course session. Then the discussion veers to a look at how to handle working with virtual teams.

Managing Across Cultures
Diversity is the hallmark of working across cultures and it’s the opening of this session. Along the way the session looks at how far you should go to accommodate other cultures, dealing with culture-based conflicts and giving culturally sensitive feedback.

Building a Multicultural Organization
This session holds a brainstorming session on how to build a multicultural organization and then how to create inclusive programs for new employees.

Working with the Global Talent Pool
Today’s workforce is made up of much more than your typical 9-to-5ers from just around the neighborhood, it is made up of workers worldwide. This workforce offers a global talent pool for employers and it’s discussed here along with how to tap into this pool.

Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Learning Outcomes
By the end of this workshop, you will be able to:

• Define what culture is and how it shapes the workplace
• Identify how stereotypes shape our perception
• Develop useful cross-cultural attitudes
• Communicate effectively across cultures
• Effectively manage employees from different cultures
• Help teams overcome cross-cultural and virtual barriers
• Promote acceptance and awareness in your organization to help create a multicultural environment
• Leverage the global talent pool

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard@pmctraining.com

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