Interpersonal Relations at Work: Being Radically Human

“That which we are unaware of controls me. That which I am aware of I can control. Awareness empowers me.” -Sir John Whitmore

Why is it that, in spite of our best intentions, communications between co-workers, managers, clients, or even suppliers can go off the rails? Interpersonal communications is complex and interactions with people can run the gamut from smooth and positive to annoying and prickly.

This program makes the invisible visible in the world of human dynamics. By understanding what is going on at a subconscious level, both when things are going well as well as when they aren’t, we can develop helpful strategies for increasing the moments of positivity and lowering the moments of defensiveness both in ourselves and in others.

The program combines models, self assessments, tips, tools, insights and powerful strategies in order to educate and arm you with better approaches to all of your interactions.

Through a combination of theory, discussion, exercises, real life application and coaching, we will help you develop skills that will turn your interactions into radically human experiences.


The program consists of five 3.5 hour modules that build on each other. The time frame allows for real life practice of foundational skills building up to dealing with difficult or sensitive conversations and situations.

This program is a foundational course and can be combined with “Working Better Together: The Great Team Myth” and “Understanding Change and Transition: Helping You and Your Team During Change” to form “Creating a Healthy, Vibrant and Radically Human Workplace.”

Modules 2 – 5 include Action Learning and Coaching where we “clinic” in our small group, bringing examples of what was tried from the last module, what happened, successes and challenges, etc. bringing it to a very practical level.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: Five 3.5 day modules
Course language: English or French – separate workshops

Workshop Topics

Module 1: Setting the Stage and Understanding Ourselves and Others Better

  • Setting the Stage
  • DiSC: understanding and appreciating the 4 personality preferences and motivators
  • Developing strategies for improved interpersonal interactions

Module 2: Advanced Communications Skills

  • Action Learning and Coaching
  • An exercise in communications
  • Understanding the communications model and feedback loop
  • The importance of the visual, verbal and non-verbal modes of communication: you can’t get away from it!
  • Argyris’ Ladder of Assumptions: the trap of jumping to conclusions
  • Transactional Analysis: developing awareness of the subconscious reactions to trigger words and tone.

Module 3: Relationship Building and Positive Influencing Skills

  • Action Learning and Coaching
  • Building rapport: 3 levels where we build rapport
  • Exploring “cultures” beyond ethnicity
  • Cross cultural communication differences and communications styles
  • Communications Style self assessment: what is your preferred style?
  • How to adapt and connect with others
  • Dialogue vs debate
  • Actively listening
  • Lewin’s Force field analysis tool for planning a “difficult” conversation.

Module 4: Managing “Difficult” Conversations

  • Action Learning and Coaching
  • The difficult conversation loop
  • Trigger and inflammatory words that we unconsciously use
  • The three levels of conversations
  • Johari Window
  • The Get Give Merge Go model for problem solving, needs clarification, and giving feedback
  • Preparing for the conversation: factors to consider (timing, seating proxemics, facts, etc)

Module 5: Putting it all Together

  • Action Learning and Coaching
  • Simulations and experimentation
  • Deconstructing each role play
  • Just in time coaching
  • Forward application

At the end of this program, you will be able to:

  • Understand what is going on at a subconscious level
  • Develop strategies for communicating with others more effectively and positively
  • See themselves and others in a different light
  • Make better choices in interacting with others
  • Generate more positivity in their interactions and relationships
  • Create a more human and fun work environment!
  • Become more valued as a powerful professional partner with subject matter expertise to share

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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