Leadership, supervisory and management

49 workshops found

This category of PMC workshops will help build skills to be a leader, motivate your team, and increase organizational productivity. Use the filter tools above to refine by type, format, duration of workshops, or search by keyword.


Leadership, supervisory and management

Leadership, supervisory and management
Women’s Transformational Leadership Certificate Program
With PMC’s Women’s Transformation Leadership Certificate Program, you will be able to gain a unique perspective on leadership and personal challenges while identifying opportunities and tapping into the power of positivity. By building community and elevating our work, we become more impactful and confident in our ability to make a difference. Recognizing we have lots in common regardless of our varied backgrounds is a good way to learn how to bring our team together. Unlike other leadership programs, this program addition to learning leadership skills will also focus on the 9 types of leadership using the enneagram, one of the best tools available to understand our unique makeup is the Enneagram of Personality. Enneagram, derived from the Greek word ennéa or nine, predicates that human personalities can fall into one of nine separate personality types. Discovering your Enneagram type is a great way to recognize your personality tendencies and how they affect interaction with others. Delivered by a multi-certified Enneagram instructor, this course will bring alive the importance of understanding the 9 types of leadership styles and how to communicate with each style.
Duration: 5 days (25h)
Open
Leadership, supervisory and management
Managing for Superior Results II: From Manager to Leader
It is said that organizations can only develop to the extent that their people develop. This is critically true for those with management responsibilities. This program is designed to stimulate understanding, skill and insight for those who have already mastered the basics of supervision. It integrates the complexity of the human dimension with the challenges of task and operational delivery, and does so in a strategic context. This interactive workshop combines theory with group, individual and team activities while allowing time for discussion and debate.
Duration: 2 days (12h)
Team
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Open
Leadership, supervisory and management
Powerful Coaching Skills: How to Create a High Performing Team
This interactive workshop provides an opportunity to reflect on the strengths and weaknesses of your team, and discover the key ingredients of a winning team. You’ll learn how to analyze key issues of performance and behaviour, and to coach team members using a disciplined approach that builds on shared understanding and agreement on objectives. You’ll come away with a personal action plan for making your own team stronger and more productive.
Duration: 2 days (12h)
Team
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Open
Leadership, supervisory and management
Managing for Superior Results I: Fundamentals of Supervision
This course introduces new managers and supervisors to the skills needed to lead their teams effectively and in addition to meet the expectations of senior management. Many new supervisors and managers achieve their success on the basis of their technical or operational merit but then need to achieve superior results through others. This training is designed to help you to make this important transition. The course is interactive and participative. The practical exercises are designed to help you to transfer the learning you gain during the course, back to the workplace.
Duration: 2 days (12h)
Team
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Open
Leadership, supervisory and management
Mindfulness and Leadership: A Program for Managers
The practice of mindfulness – centering your attention in the present – has been around for thousands of years.  A growing body of scientific research is demonstrating it can have a powerful impact on how leaders think, feel, act, relate, perform, lead and collaborate in a VUCA world – volatile, uncertain, complex and ambiguous.  Today, many organizations are investing in mindfulness training programs for their managers and leaders to mitigate stress, gain mental clarity, and improve their decision-making and health. This interactive workshop, facilitated by a long-term mindfulness and martial arts practitioner, will include breath-centered practice sessions that are put into context through the five virtues of great leaders.  You will learn how to practically apply mindfulness tools to meetings you lead, difficult decisions you make and the ways you inspire your team.  The program is designed to provide the foundation for creating lasting personal change towards being a present, courageous and authentic leader.
Duration: 1 day (6h)
Team
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Open
Leadership, supervisory and management
Making the Transition from Co-Worker to Team Leader
It is seldom easy to assume a position of authority over those who have previously been your colleagues and peers. This workshop will help you address the challenges and difficulties of making the transition from co-worker to boss. You’ll learn tools and techniques to achieve a balance between your existing relationships with co-workers and the requirements of the new management role. The workshop is interactive and fun, making use of case studies and role play.
Duration: 1 day (6h)
Team
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Open
Leadership, supervisory and management
Developing Workplace Resilience for Top Performers
The pace of work has never been faster. The amount of change is unprecedented. The standards of performance are rising. The tools that help us burn out are abundant. Our challenges just keep ramping up. The stakes seem so high. For better or worse, this pace of change is here to stay. As a top performer, if you can’t change the circumstances around you, change the circumstances within you. This program will give top performers what they need to stay strong and get stuff done – for the long haul.
Duration: 1 day (6h)
Team
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Open
Leadership, supervisory and management
Delegation Skills for the Workplace
Of all the key competencies for supervisors and managers, two of the most important are learning to manage individual performance on a daily basis and learning to delegate. Both represent difficult learning curves. Without mastering delegation, it is impossible to expand your range of responsibility, to empower others or to grow into your role and responsibilities. For many, it is a difficult transition from being paid for doing it yourself to getting the work done through others. Delegation is a critical skill to assist time-starved supervisors and managers in becoming more effective for themselves, their teams and their organizations. This course offers a mix of self-awareness, guidance, skills, ideas, tools and methods to master this critical competence.
Duration: 1 day (6h)
Team
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Open
Leadership, supervisory and management
Improving Employee Engagement through Positive Leadership
In the current work environment, most employees are dealing with a lot of uncertainty and change, with a subsequent negative impact on productivity and job satisfaction. This two-day course will help you to recognize the importance of being a more positive model as a leader in order to have more engaged employees.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Values and Ethics: Connecting Organizational and Individual Values in the Workplace
Values and ethics are part of our daily decisions and choices at work.  Yet, how often do we take the time to consider these in a meaningful way?  Studies show that a strong ethical workplace culture creates a high performing organization, where employees are motivated and engaged, and where leadership is clear and aligned.  With 67% of working Canadians not fully engaged in their work, this course aims to explore the connection between individual and organizational values, and employee engagement levels within the workplace. This 2-day course begins with a self-assessment into existing values, and how these might be demonstrated within the workplace.  Values will also be considered in the context of the organization as a whole, and how personal and organizational values can be aligned.  Real-life ethical dilemmas and solutions will be explored, key research results will be discussed, and tools and practical information will be provided as participants identify their own ethical boundaries, and practice how to navigate these in situations where there may be a conflict.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Practical Finance for Non-Financial Managers
This two-day workshop will provide you with an overview of how to understand financial information, without requiring an in-depth knowledge of math or bookkeeping. In addition to providing a Plain Language version of the basics of financial statements, you will also learn how to organize key information in a way that will support your financial management objectives. You will receive practical tips on how to analyze reports to identify the key elements requiring your attention, and you will gain insight into the strengths and weaknesses of standard accounting systems, so you are better able to evaluate the quality of the information you are receiving from your financial data.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Knowledge Management
Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This workshop will introduce participants to knowledge management tips, techniques, and proven processes.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Managing Remote Teams
Learn how to successfully lead and manage individuals and teams who work in different locations. Acquire the tools, skills and methodologies that will help you to overcome the significant obstacles that are created by working in this way. The result is high performing teams that are highly aligned around shared purpose, processes and culture.
Duration: 0.5 day (3h)
Team
Leadership, supervisory and management
Cross-Cultural Awareness and Communication
The Canadian workplace is becoming increasingly more diverse, and this brings new challenges to which all must respond. Employees have the challenge of working in new ways with other employees, of being part of an effective team where the members are unlike each other in race, culture, language, or customs. Managers need to create an inclusive environment in which all employees understand, value, and respect each others’ differences.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Crisis Management
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Becoming a More Effective Supervisor
Almost 50% of employees are disengaged in many of today’s businesses. That increases the risk of productivity losses, safety issues, quality slippage and especially job satisfaction. These risks result in real costs for business leaders. Studies indicate that the most important influence on daily engagement is that of a front line supervisor. This session will help you to recognize the importance of being a more positive model as a supervisor or leader in order to have more engaged and productive team members.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Business Planning in an Era of Restraint
This two-day course will provide you with a practical experience of the Business Planning process from a Design Thinking perspective, to reflect current business changes and resource constraints. Business Planning is a way to “design” and manage work within changing constraints. This interactive workshop will develop your knowledge, confidence and practical skills to plan your work activities as a “design thinker” in times of change.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Code of Conduct: Setting the Tone for Your Workplace
Workplaces are made up of diverse groups of people with diverse motivations, backgrounds, and ethics. When such groups are brought together, sometimes there are opportunities for ethical, moral, financial, or even legal, boundaries to be crossed. Sometimes those boundaries are crossed with disastrous results. A workplace code of conduct is a tool that can be used to prevent such digressions by providing a framework for employees to follow of what is expected of them and how to conduct themselves in various situations. This one-day course will look at the material that goes into a code of conduct and will allow participants to build their own as the day goes on.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Virtual Onboarding and Orientation
Strong employee onboarding and orientation practices have become an expectation of new hires and the message is clear: first impressions matter. The purpose of this program is to get comfortable with effective onboarding practices. Recognizing that many teams now work remotely, this program explores both in-person and virtual onboarding and orientation solutions.  Participants of this workshop will be well equipped to “wow” new hires, helping them achieve immediate results. By reviewing an onboarding basics model, learners will recognize the necessary steps required before a new team member’s first day.
Duration: 0.5 day (3h)
Team
Leadership, supervisory and management
Workplace Violence: How to Manage Anger and Violence in the Workplace
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.
Duration: 3 days (18h)
Team
Leadership, supervisory and management
Strategic Planning
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This two-day course will help you describe what you want to do and get people where you want to go.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Succession Planning
Managing the succession of talent in your workplace is a vital strategic process that minimizes gaps in leadership, ensures the continuity of corporate knowledge, and enables your people to develop the skills necessary for possible future roles. This interactive workshop will show you how to design and implement an effective and flexible succession plan that will help your organization continue to grow and achieve its business goals.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Teambuilding
During our career, we are all required to work with others to reach a desired goal, and while being a part of a team can be rewarding, it can also offer challenges.  Research shows that building a more positive team in the workplace makes a significant difference in both an employee’s success and well-being. This can have a significant impact on the success of your team, and organization. This one-day workshop discusses the skills and behaviors that are necessary to develop a cohesive team that can work together to build success. This program explores what is currently working on your team, identifies team challenges, and will provide you with an opportunity to better understand yourself and your team. Discussions will focus on how creating an effective and results-focused team begins with improving communication.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
The ABCs of Supervising Others
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Process Improvement with Gap Analysis
Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going to get there. This one-day course will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Managing and Leading with Emotional Intelligence
Leadership and management are some of the most challenging roles in work and business. Leaders strive to achieve results while effectively leveraging the skills and talents of their teams. In today’s workplace it is critical to recognize that people bring both their minds and their emotions to work and the reality is that emotions drive performance. The research is clear—leaders who have higher levels of emotional intelligence create positive work environments, generate higher levels of employee engagement, deliver higher performance, manage change better and experience less work-based stress. This course considers the impact of emotional intelligence (EQ) on leadership and organizations. It presents research that supports the business case for EQ in the workplace. Participants will be introduced to key concepts of EQ and self-evaluate their current leadership style, identifying areas of strengths and opportunities for development. Participants will build knowledge and skills related to self-awareness and self-regulation and how to be emotionally intelligent leaders. The second half of the course will focus on how to use EQ to motivate teams and implement practical strategies for organizations.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Performance Management: Managing Employee Performance
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best?
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Motivating and Engaging Employees
Employee engagement is not a new concept. Lessons from psychology and the sociology of organizations have been with us for decades. What is new is the realization that various issues of policy, program, culture, leadership and several other factors form a strategic whole which can either maximize the full potential of “employee engagement” or detract from the psychological contract that drives performance. Surveys in Canada suggest that only two or three employees out of 10 are fully engaged in their work, yet 90% welcome challenges that allow them to grow. This stunning contradiction gets to the heart of the importance of employee engagement. This workshop deals with the broader issues of employee engagement but focuses specifically on equipping Managers and Supervisors with the understanding, tools and behaviours to maximize engagement within their area of responsibility. Tapping into discretionary effort is a critical management skill in our competitive world. This workshop will equip you to significantly enhance your ability to leverage actions and behaviours into high levels of commitment and engagement.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Giving Effective Feedback
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Managing Individual Performance
How do you manage a poor performer? What do you do if your feedback is ignored? How do you manage an individual who seems to lack a work ethic? How do you define the shortfall in an individual’s performance? How do you ensure that any positive change in work performance is permanent and lasting? This workshop gives you practical help and guides through a collaborative process that will produce many lasting benefits. Interactive and fun, you’ll learn a motivational style that you can practice in a risk-free setting.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Motivation Training: Motivating Your Workforce
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Lean Thinking for Improved Service
Organizations in the public sector, non profit, or private sector are continually facing the challenge of saving money and providing improved service to customers with existing resources. In today’s economic climate this takes on even greater importance. All too often there is a lack of understanding about what activities really add value for clients. In addition, existing processes have bottlenecks, delays, re-work steps or built-in waste. “Lean thinking” is a simple yet powerful approach to looking at the way you do things in order to make significant improvements. It can be applied to improve the productivity, quality and efficiency of any activity, program, product or service. Going lean is also a great way to become more green. This workshop will provide you with the understanding you need to start seeing your workplace, project or program in a different way. You will harness the power of lean through a highly interactive and fun game that runs throughout the day. It will inspire you to find your own better way of doing things and equip you with basic knowledge to implement a simple lean initiative.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Managing Across Cultures
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Improving Accountability and Engagement
In this one-day training workshop, you will learn accountability strategies that will help you, and your team, stay on track to achieve results. Participants will have an opportunity to explore the impact that accountability has on employee engagement.  This hands on workshop will discuss the value of ownership, and will discuss methods on how to self-realize your full potential.  Attendees will have a chance to discuss successful methods to motivate, recognize, and collaborate as a team to achieve responsibility and accountability in the workplace.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Writing a Business Plan
This two-day course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Optimizing Mental and Physical Health in Order to Thrive in Your Personal and Professional Life
Today, stress-related ailments and other mental issues are the single biggest cause of absenteeism and workplace disability claims. One in six workers will experience depression, anxiety or problems relating to stress at any one time. This workshop will help you identify warning signs in yourself, your colleagues, and those who report to you. It will provide you with strategies for increasing awareness, creating a supportive culture, and identifying resources for your team’s mental health. It will also address the stigma often associated with mental health and how this is often part of the problem in itself. Learn how to assess the various sources of stress you or your staff may be dealing with, and discover strategies for dealing with each one, including when third party help is advisable.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Developing a Training Needs Analysis
The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This one-day workshop will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Generation Gap: Closing the Generation Gap in the Workplace
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labour force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Creating a Workplace Wellness Program
Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This two-day course includes all aspects of designing or upgrading a program, from concept through implementation, to review.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Employee Accountability
An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)? With this in mind, it’s no wonder that organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Conversational Leadership
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Courageous Leadership
Courage is like a muscle; the more you use it the stronger it grows. Although some may have an aptitude for it, anyone can learn to be courageous. Being courageous can take various forms, including: not shying away from uncomfortable situations, encouraging rather than stifling creativity among those around you, and a willingness to take calculated risks and decisions and stand by them. Demonstrating courage can fast track your career. It’s not always easy to be a courageous leader, but usually a leader like this will be remembered with admiration and respect. At this workshop, you’ll gain an understanding the qualities of courageous leadership, and learn how to apply and implement them – regardless of your position or role.
Duration: 0.5 day (3h)
Team
Leadership, supervisory and management
Conducting Effective Performance Appraisals
Most people hate performance appraisals. They think they are a waste of time and just try to get them over with. At their worst they can demoralize staff and damage relationships. It doesn’t have to be that way. When done right, PA’s are an enabling tool that operates at the center of your management practices. They help to recognize and reward staff. They set operational and competency development directions for the coming year. They serve as the framework for coaching, mentoring and feedback throughout the year. When done right, they save time, add value and create accountability in all the right places. 
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Bullying in the Workplace
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Business Leadership: Becoming Management Material
This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.  
Duration: 3 days (18h)
Team
Leadership, supervisory and management
Appreciative Inquiry
Do you love those moments of exception, when everything seems to have come together and things are working beautifully? Would you like to create an environment where those rare extraordinary moments become the norm? Then you may just be ready to learn the value of Appreciative Inquiry, also known as AI. AI is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people’s strengths and the power of co-creation to initiate lasting, powerful changes that can make an organization the best it has ever been, because of people who care and are committed.
Duration: 1 day (6h)
Team
Leadership, supervisory and management
Business Ethics for the Office
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Leadership Skills
What if you could just say the word and it was done? What if you could command with authority? What if you knew exactly how to keep the clients, the stakeholders and the team members happy? What if people looked at you expecting to be led, because you were so trustworthy and wise? Anyone will aspire to become a great leader whose vision is taken seriously and is capable of delivering results. Results are indeed the only thing that matter most for a leader and how to gain results is exactly what you will learn in this course using efficient practical exercises. “People think it must be fun to be a super genius, but they don’t realize how hard it is to put up with all the idiots in the world.” -Calvin, from Calvin and Hobbes  Are you managing but not leading? Do you know how to have an impact as a leader? Do you know how to get your team to trust you and see you as a credible leader? Do you know the subtle differences between strategical and tactical team leading? This course is for people who want to become an effective leader. Leadership is different from managing. You lead people, but you manage things. Leadership is about inspiration, motivation and vision. Managing is about optimization of resources, scheduling, project management and so on. You may lead and manage at the same time, however, this course focuses on your leadership role. As a leader in the 21st century, you need to be prepared for dynamic, complex and competitive environments with a flexible approach. With a mission and a strategy you can look forward with confidence and certainty that will be picked up by your team. This two-day course will show you how to lead and inspire your team, how to assess the needs of your stakeholders, how to spot the trends, how to influence key people, how to get the most from your team by increasing their creativity and how to manage risks and exploit opportunities.
Duration: 2 days (12h)
Team
Leadership, supervisory and management
Behavioural Interviewing Skills
More and more organizations are faced with the challenge of maximizing the time they spend attracting, inspiring and retaining top performers. That’s why the interview itself is such a critical step in the employee selection process. Quoting Dr. Paul Green, a pioneer in developing behavioural interviewing processes: “past actions predict future performance.”  Behavioural interviewing focuses on the applicant’s past actions and behaviors, and not subjective impressions that can sometimes be misleading. This type of interviewing improves your organization’s overall hiring ROI (cost of hire or rehire, training and productivity costs, impact on morale, etc.) and competitive edge in today’s market. It also reduces risk in potential bias and is more legally defensible than any other type of interview. This one-day workshop provides a comprehensive guide to understanding and incorporating behavioural interviewing techniques to identify, hire and retain quality talent every time.
Duration: 1 day (6h)
Team
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