Lean Thinking for Improved Service


Leadership, supervisory and management

2 days (12h)

Zero-Cost Strategies for Saving Money and Adding Value

Organizations in the public sector, non profit, or private sector are continually facing the challenge of saving money and providing improved service to customers with existing resources. In today’s economic climate this takes on even greater importance.

All too often there is a lack of understanding about what activities really add value for clients. In addition, existing processes have bottlenecks, delays, re-work steps or built-in waste.

“Lean thinking” is a simple yet powerful approach to looking at the way you do things in order to make significant improvements. It can be applied to improve the productivity, quality and efficiency of any activity, program, product or service. Going lean is also a great way to become more green.

This workshop will provide you with the understanding you need to start seeing your workplace, project or program in a different way. You will harness the power of lean through a highly interactive and fun game that runs throughout the day. It will inspire you to find your own better way of doing things and equip you with basic knowledge to implement a simple lean initiative.

Standard or customized workshops for a team or workgroup from one organization.

The advantages of team sessions

  • Learn and grow together as a team
  • Location and time of your choice
  • Sessions can be customized to fit your objectives
  • Surprisingly cost effective

Submit your interest

Questions? Let us help

Our clients

You’re in Good Company When You Choose PMC!
Here’s a partial list of our clients:
Agriculture and Agri-Food Canada
Assembly of First Nations
Canada Border Services Agency
Assembly of Nova Scotia Mi’kmaq Chiefs (ANSMC)
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Institute for Health Information
Canadian Medical Association
Canadian Pharmacists Association
Canopy Growth Corporation
Children’s Hospital of Eastern Ontario
Department of Family Services, Nunavut
Department of National Defence
Ellis Don Corporation
Employment and Social Development Canada
Environment and Climate Change Canada
Federation of Canadian Municipalities
Government of Nunavut
Government of Yukon
Groupe International Aéro Mag 2000 inc.
Kakivak Association
Know History
Les Toitures Raymond & Assoc. Inc.
MacEwen Petroleum
MD Financial Management Inc.
Medical Council of Canada
Mohawk Council of Akwesasne
Moose Cree Education Authority
National Association of Federal Retirees
National Centre for First Nations Governance
National Judicial Institute
Native Women’s Association of Canada
Office of the Auditor General of Canada
Opiikapawaiin Services LP (OSLP)
Royal Canadian Mounted Police
Royal College of Physicians and Surgeons
R.W. Tomlinson
Service Canada
Sollio Cooperative Group
Victor Canada
Wemindji Cree Nation

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