Making a Customer Service Impact!


Sales, marketing and customer service

2 days (12h)

Exceeding Client Expectations Every Time

What sets apart ‘extraordinary customer service’ from plain old ‘help’? You’ll know it when you get it, and even more importantly, you’ll know it when you don’t. The secret is in the Customer Service Impact that is delivered from the provider to the customer.

This two-day course is packed with brainstorming on customer service look and feel, a self-assessment of your own personal customer service skills, and tactics and best practices to work into your team’s service delivery. But most of all, this is a chance to recharge your batteries, get back to the core essentials of customer service, and remember why you do what you do. You want to feel good at the end of the day and getting more kudos than complaints will do it.

Standard or customized workshops for a team or workgroup from one organization.

The advantages of team sessions

  • Learn and grow together as a team
  • Location and time of your choice
  • Sessions can be customized to fit your objectives
  • Surprisingly cost effective

Submit your interest

Questions? Let us help

Our clients

You’re in Good Company When You Choose PMC!
Here’s a partial list of our clients:
Agriculture and Agri-Food Canada
Assembly of First Nations
Canada Border Services Agency
Assembly of Nova Scotia Mi’kmaq Chiefs (ANSMC)
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Institute for Health Information
Canadian Medical Association
Canadian Pharmacists Association
Canopy Growth Corporation
Children’s Hospital of Eastern Ontario
Department of Family Services, Nunavut
Department of National Defence
Ellis Don Corporation
Employment and Social Development Canada
Environment and Climate Change Canada
Federation of Canadian Municipalities
Government of Nunavut
Government of Yukon
Groupe International Aéro Mag 2000 inc.
Kakivak Association
Know History
Les Toitures Raymond & Assoc. Inc.
MacEwen Petroleum
MD Financial Management Inc.
Medical Council of Canada
Mohawk Council of Akwesasne
Moose Cree Education Authority
National Association of Federal Retirees
National Centre for First Nations Governance
National Judicial Institute
Native Women’s Association of Canada
Office of the Auditor General of Canada
Opiikapawaiin Services LP (OSLP)
Royal Canadian Mounted Police
Royal College of Physicians and Surgeons
R.W. Tomlinson
Service Canada
Sollio Cooperative Group
Victor Canada
Wemindji Cree Nation

Welcome to our new website!

We appreciate your patience as we add the finishing touches. In the meantime, go and explore!