Creating a One Force Culture

Don’t take it Personally, Take it Professionally

Do you ever get the feeling that your clients and/or colleagues don’t quite get what you are trying to do for them? Do you ever feel like you’re a distinct entity from them, on different teams or on different sides of the fence? Do you ever wish that you, your colleagues and clients were all in synch, all in ‘it’ together? If you answered yes, to any of these questions, then this workshop is for you and your team.

This training is based on a client perspective while providing you, the service professional, with tools, tricks, tips and techniques that ensure a standardised service cycle that meets, or even exceeds client expectations, even the more challenging ones.

With this fresh, or renewed outlook, based on a communications assessment and a standardized service cycle, you will be able to professionally focus on each client’s needs to ultimately create a culture of cohesiveness.

The workshop’s principles and new skills can be put into action, immediately, after the day of learning. They will have a direct impact on your professional relationships, your productivity and your work environment.

We offer a safe learning environment; join us to participate, share your experiences and have fun!

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 1 day

Workshop Topics

• The client experience
• Communications styles
• The communication process
• Do’s and don’ts of communication: in person, by phone and email
• The client service process

At the end of this seminar, you will be able to:

• Identify and describe the client service relationship
• Identify communication styles
• Identify, describe and demonstrate the communication process
• Identify, describe and demonstrate phone and email communication tips
• Identify, describe and demonstrate a successful client service process

Who Should Attend this Course?

All client service professionals, including team members, leaders, supervisors, managers and directors.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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