Troubleshooting Performance Problems

How to Identify and Correct Performance Problems in the Workplace

Every day, managers, supervisors and consultants compare the current level of performance to the desired level. Then they often apply solutions that they or others have used in the past. There is a better way!

This workshop teaches managers, supervisors and business consultants to use a systematic approach to define a performance gap, set reasonable goals, identify the underlying causes of the problem, select the needed solution(s), implement the desired changes, and measure the results.

This course will provide you with models, tools and hands on practice to drive your organization’s performance and success.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 2 days
Course language: English

Program Topics

Performance Coaching
Writing Business Requirements
Performance Analysis
Trend Analysis
Cause Analysis
Forcefield Analysis
Intervention Selection
Cost Benefit Analysis
Business Cases
Implementing Changes
Managing Change

Learning Outcomes
By the end of this workshop, you will be able to:

• Identify and analyze performance gaps in the workplace
• Analyze the gap to determine causes
• Select and implement solutions to the problem
• Measure the results

Who Should Attend?

This course is designed for managers, supervisors and business consultants who are interested in optimizing organizational performance and success.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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