PMC COURSES AND COMPETENCIES

Below is a list of our current Public Workshops (in alphabetical order), and the Core Competencies they address. For course outlines, dates, and registration information, please click on the course title.

Active Listening Skills
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Planning / Organizing
Problem Solving
Project Management
Promotion
Relationship / Network Building
Research, Analysis and Evaluation
Teamwork and Cooperation
Values and Ethics
Working with Others

Advanced Business Writing
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Planning / Organizing
Policy Development
Promotion
Reading Skills
Relationship / Network Building
Risk Management and Assessment
Strategic Thinking
Writing Skills

Advanced Event Planning
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer and Digital Technology
Conflict Resolution
Creative Thinking
Decision Making / Decisiveness
Dealing with Difficult Situations
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Planning / Organizing
Problem Solving
Project Management
Promotion
Reading Skills
Relationship / Network Building
Risk Management and Assessment
Strategic Thinking
Teamwork and Cooperation
Working with Data and Numbers
Working with Others

Advanced Minute Taking for Better Meetings
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Document Use
• Reading Skills
• Research, Analysis and Evaluation
• Writing Skills

Advanced Workplace Communication for ESL Speakers
Client Services
Communication
Interpersonal Relationships
Public Speaking / Presenting
Self Confidence / Self Esteem
Teamwork and Cooperation
Working with Others

Appreciative Inquiry
• Achievement / Results Oriented
• Adaptability / Flexibility
• Coaching
• Communication
• Creative Thinking
• Dealing with Difficult Situations
• Decision Making
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Promotion
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others

Assertiveness and Conflict Resolution
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Problem Solving
Relationship / Network Building
Self Confidence / Self Esteem
Teamwork and Cooperation
Values and Ethics
Working with Others

Business Grammar That Matters
Communication
Document Use
Engagement and Motivation
Impact and Influence
Learning Support / Continuous Learning
Reading Skills
Writing Skills

Business Writing for Impact and Influence
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Creative Thinking
Dealing with Difficult Situations
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Planning / Organizing
Policy Development
Promotion
Reading Skills
Relationship / Network Building
Risk Management and Assessment
Self Confidence / Self Esteem
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Writing Skills

Communicating for Results
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Document Use
Emotional Intelligence
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning / Organizing
Project Management
Promotion
Public Speaking / Presenting
Reading Skills
Relationship / Network Building
Risk Management and Assessment
Teamwork and Cooperation
Values and Ethics
Writing Skills
Working with Others

Conducting Effective Performance Appraisals
Coaching
Conflict Resolution
Dealing With Difficult Situations
Emotional Intelligence
Engagement and Motivation
Interpersonal Relationships
Leadership
Learning Support / Continuous Learning
Management Excellence
Planning / Organizing
Values and Ethics

Creativity and Innovation for the Workplace
• Achievement / Results Oriented
• Adaptability / Flexibility
• Creative Thinking
• Decision Making / Decisiveness
• Impact / Influence
• Innovation and Initiative
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem

Critical Conversations
• Analytical Thinking
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Decision Making
• Emotional Intelligence
• Impact / Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Critical Thinking and Problem Solving for Effective Decision-Making
• Achievement / Results Oriented
• Adaptability / Flexibility
• Analytical Thinking
• Change Management / Leadership
• Creative Thinking
• Decision Making / Decisiveness
• Engagement and Motivation
• Impact / Influence
• Innovation and Initiative
• Leadership
• Problem Solving
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Working with Others

Dealing with Difficult Behaviours (formerly Dealing with Difficult People)
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Public Speaking / Presenting
Relationship / Network Building
Teamwork and Cooperation
Values and Ethics
Working with Others

Delegation Skills for the Workplace
Achievement / Results Orientation
Analytical Thinking
Change Management and Leadership
Communication
Decision Making / Decisiveness
Delegation
Engagement and Motivation
Impact and Influence
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Relationship / Network Building
Teamwork and Cooperation
Values and Ethics
Working with Others
Workload and Time Management

Effective Meeting and Event Planning
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer and Digital Technology
Decision Making / Decisiveness
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Promotion
Reading Skills
Relationship / Network Building
Strategic Thinking
Teamwork / Cooperation
Working with Data and Numbers
Working with Others

Effective Oral Briefings
Achievement / Results Oriented
Client Service
Communication
Emotional Intelligence
Public Speaking / Presentations
Self Confidence / Self Esteem

Financial Planning for Retirement
• Analytical Thinking
• Creative Thinking
• Decision Making / Decisiveness
• Innovation / Initiative
• Planning / Organizing
• Problem Solving
• Relationship / Network Building
• Research / Analysis / Evaluation
• Self Confidence / Self Esteem

Finding Balance through Mindfulness
• Achievement / Results Oriented
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Decision Making / Decisiveness
• Engagement and Motivation
• Emotional Intelligence
• Impact / Influence
• Interpersonal Relations
• Leadership
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others
• Values and Ethics

Getting Organized and In Control
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Computer and Digital Technology
Decision Making / Decisiveness
Document Use
Innovation and Initiative
Leadership
Management Excellence
Planning / Organizing
Reading Skills
Working with Data and Numbers
Workload and Time Management

How Ottawa Works
Achievement / Results Oriented
Analytical Thinking
Client Service
Leadership
Management Excellence
Organizational Knowledge
Planning / Organizing
Policy Development
Relationship / Network Building
Research, Analysis and Evaluation
Risk Management and Assessment
Strategic Thinking
Teamwork and Cooperation
Working with Others

Improving Your Memory
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Communication
Creative Thinking
Decision Making / Decisiveness
Problem Solving
Self Confidence / Self Esteem

Increasing Your Self Confidence
Achievement / Results Orientation
Communication
Conflict Resolution
Creative Thinking
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Impact and Influence
Interpersonal Relations
Relationship / Network Building
Self Confidence / Self Esteem

Integrated Risk Management
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Decision Making / Decisiveness
Impact and Influence
Innovation and Initiative
Leadership
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning / Organizing
Problem Solving
Research, Analysis and Evaluation
Risk Management and Assessment
Strategic Thinking
Values and Ethics

Life Planning for Retirement
Analytical Thinking
Change Management
Creative Thinking
Innovation / Initiative
Relationship / Network Building
Self Confidence / Self Esteem

Making the Transition from Co-Worker to Team Leader
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Problem Solving
Relationship / Network Building
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Working with Data and Numbers
Working with Others

Management Skills for Administrative Professionals
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Coaching
Communication
Computer and Digital Technology
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Problem Solving
Promotion
Relationship / Network Building
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Working with Data and Numbers
Working with Others
Workload and Time Management

Managing and Leading With Emotional Intelligence
Change Management and Leadership
Communication
Conflict Resolution
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact / Influence
Interpersonal Relationships
Leadership
Management Excellence
Problem Solving
Self Confidence / Self Esteem
Teamwork and Cooperation
Working with Others

Managing for Superior Results I: The Fundamentals of Supervision
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Coaching
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Delegation
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Management Excellence
Planning / Organizing
Problem Solving
Promotion
Relationship / Network Building
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Working with Data and Numbers
Working with Others

Managing for Superior Results II: From Manager to Leader
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Problem Solving
Promotion
Research, Analysis and Evaluation
Self Confidence / Self Esteem
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Working with Others

Managing Project Risks
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Decision Making / Decisiveness
Dealing with Difficult Situations
Document and Digital Technology
Engagement and Motivation
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Problem Solving
Project Management
Reading Skills
Research, Analysis and Evaluation
Risk Management
Strategic Thinking
Teamwork and Cooperation
Working with Data and Numbers

Managing Project Stakeholders
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Dealing with Difficult Situations
Engagement and Motivation
Impact and Influence
Interpersonal Relations
Leadership
Management Excellence
Organizational Knowledge
Project Management
Promotion
Relationship / Network Building
Strategic Thinking
Teamwork and Cooperation
Values and Ethics
Working with Others

Managing Skills for Non-Managers – Level 1
Achievement / Results Oriented
Client Service
Communication
Conflict Resolution
Dealing With Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact / Influence
Interpersonal Relationships
Leadership
Management Excellence
Self Confidence / Self Esteem
Teamwork and Cooperation
Working with Others

Managing Skills for Non-Managers – Level 2
Achievement / Results Oriented
Client Service
Communication
Conflict Resolution
Dealing With Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact / Influence
Interpersonal Relationships
Leadership
Management Excellence
Self Confidence / Self Esteem
Teamwork and Cooperation
Working with Others

Managing Your Career for the Short and Long Term
Adaptability / Flexibility
Analytical Thinking
Creative Thinking
Decision Making / Decisiveness
Learning Support / Continuous Learning
Planning / Organizing
Research, Analysis and Evaluation
Self Confidence / Self Esteem
Values and Ethics

Microsoft Excel 2016™ – Level 1
Achievement / Results Orientation
Computer and Digital Technology
Document Use
Planning / Organizing
Working with Data and Numbers

Microsoft Excel 2016™ – Level 2
Achievement / Results Orientation
Computer and Digital Technology
Document Use
Planning / Organizing
Working with Data and Numbers

Microsoft Excel 2016™ – Level 3
Achievement / Results Orientation
Computer and Digital Technology
Document Use
Planning / Organizing
Working with Data and Numbers

Microsoft Word 2016™ – Level 2
Achievement / Results Orientation
Communication
Computer and Digital Technology
Document Use
Innovation and Initiative
Management Excellence
Planning / Organizing
Project Management
Reading Skills
Working with Data and Numbers
Writing Skills

Mindfulness and Leadership: A Program for Managers
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing With Difficult Situations
• Decision Making / Decisiveness
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relations
• Leadership
• Self Confidence / Self Esteem
• Strategic Thinking
• Values and Ethics
• Working with Others

Minute Taking for Better Meetings
Adaptability / Flexibility
Analytical Thinking
Communication
Computer and Digital Technology
Document Use
Reading Skills
Research, Analysis and Evaluation
Writing Skills

Performance Measurement and Evaluation
• Analytical Thinking
• Decision Making / Decisiveness
• Planning / Organizing
• Problem Solving
• Project Management
• Research, Analysis and Evaluation
• Risk Management and Assessment

Personal Effectiveness through Emotional Intelligence – EQ1
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Public Speaking / Presenting
Relationship / Network Building
Self Confidence / Self Esteem
Teamwork and Cooperation
Values and Ethics
Working with Others

Personal Effectiveness through Emotional Intelligence – EQ2
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Public Speaking / Presenting
Relationship / Network Building
Self Confidence / Self Esteem
Teamwork / Cooperation
Values and Ethics
Working with Others

Policy Analysis Toolbox – Part 1
Achievement / Results Orientation
Analytical Thinking
Client Service
Impact / Influence
Innovation / Initiative
Leadership
Management Excellence
Organizational Knowledge
Planning / Organizing
Policy Development
Problem Solving
Research, Analysis and Evaluation
Risk Management and Assessment
Strategic Thinking
Values and Ethics
Working with Others

Policy Analysis Toolbox – Part 2
Achievement / Results Oriented
Analytical Thinking
Client Service
Impact / Influence
Innovation / Initiative
Leadership
Management Excellence
Organizational Knowledge
Planning / Organizing
Policy Development
Problem Solving
Research, Analysis and Evaluation
Risk Management and Assessment
Strategic Thinking
Values and Ethics
Working with Others

Powerful Coaching Skills: How to Create a High Performing Team
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Coaching
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Planning / Organizing
Relationship / Network Building
Self Confidence / Self Esteem
Teamwork and Cooperation
Values and Ethics
Working with Others

Powerful Negotiation Skills
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Relationship / Network Building
Teamwork and Cooperation
Working with Others

Practical Facilitation Skills
• Analytical Thinking
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Decision Making / Decisiveness
• Engagement and Motivation
• Interpersonal Relations
• Leadership
• Planning / Organizing
• Policy Development
• Problem Solving
• Public Speaking / Presenting
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Practical Time and Workload Management
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Decision Making / Decisiveness
Document Use
Impact and Influence
Innovation and Initiative
Management Excellence
Planning / Organizing
Problem Solving
Project Management
Reading Skills
Self Confidence / Self Esteem
Teamwork and Cooperation
Values and Ethics
Workload and Time Management

Project Management 101
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Computer and Digital Technology
Decision Making / Decisiveness
Document Use
Engagement and Motivation
Innovation and Initiative
Leadership
Planning / Organizing
Problem Solving
Project Management
Reading Skills
Research, Analysis and Evaluation
Risk Management and Assessment
Working with Data and Numbers
Working with Others
Workload and Time Management

Project Management Skills for Administrative Professionals
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Computer and Digital Technology
Decision Making / Decisiveness
Document Use
Engagement and Motivation
Innovation and Initiative
Leadership
Planning / Organizing
Problem Solving
Project Management
Reading Skills
Research, Analysis and Evaluation
Working with Data and Numbers
Working with Others
Workload and Time Management

Proofreading and Editing
Communication
Computer and Digital Technology
Document Use
Policy Development
Reading Skills
Writing Skills

Providing Superior Customer Service
• Adaptability / Flexibility
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Interpersonal Relations
• Relationship / Network Building
• Self Confidence / Self Esteem
• Values and Ethics
• Working With Others

Report Writing
Achievement / Results Orientation
Analytical Thinking
Communication
Computer and Digital Technology
Document Use
Learning Support / Continuous Learning
Planning / Organizing
Policy Development
Reading Skills
Research, Analysis and Evaluation
Working with Data and Numbers
Writing Skills

Skills for Effective Presentations
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Client Service
Communication
Computer and Digital Technology
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Policy Development
Promotion
Public Speaking / Presenting
Reading Skills
Relationship / Network Building
Self Confidence / Self Esteem
Writing Skills

Strategic Thinking
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Creative Thinking
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning / Organizing
Policy Development
Problem Solving
Project Management
Promotion
Research, Analysis and Evaluation
Risk Management and Assessment
Strategic Thinking
Teamwork and Cooperation
Working with Others

Stress Management Skills
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Conflict Resolution
Dealing with Difficult Situations
Emotional Intelligence
Management Excellence

Succeeding at the Federal Public Service Writing Skills Tests
Achievement / Results Orientation
Analytical Thinking
Communication
Computer and Digital Technology
Document Use
Planning / Organizing
Public Speaking / Presenting
Reading Skills
Research, Analysis and Evaluation
Working with Data and Numbers
Writing Skills

Take Control of Your Workday with MS Outlook 2016™
Achievement / Results Orientation
Adaptability / Flexibility
Communication
Computer and Digital Technology
Document Use
Impact and Influence
Working with Data and Numbers
Planning / Organizing
Public Speaking / Presenting
Reading Skills
Workload and Time Management
Writing Skills

Techniques for the Occasional Trainer
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Communication
Computer and Digital Technology
Dealing with Difficult Situations
Document Use
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Public Speaking / Presenting
Reading Skills
Relationship / Network Building

The Outstanding Administrative Assistant
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Coaching
Communication
Computer and Digital Technology
Conflict Resolution
Dealing with Difficult Situations
Document Use
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Planning / Organizing
Reading Skills
Relationship / Network Building
Self Confidence / Self Esteem
Values and Ethics
Working with Data and Numbers
Working with Others
Workload and Time Management

Traumatic Overwhelm and its Impact for Managers
• Achievement/Results Oriented
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing With Difficult Situations
• Decision Making/Decisiveness
• Emotional Intelligence
• Engagement and Motivation
• Impact/Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning/Organizing
• Problem Solving
• Self Confidence/Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Workload and Time Management
• Working with Others

Using DiSC Personality Styles to Enhance Your Effectiveness in the Workplace
• Achievement / Results Oriented
• Adaptability / Flexibility
• Change Management
• Client Service
• Coaching
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Decision Making / Decisiveness
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Mentoring
• Negotiation Techniques
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others
• Workload and Time Management

Using Positive Influencing Skills in the Workplace
Adaptability / Flexibility
Change Management and Leadership
Communication
Conflict Resolution
Creative Thinking
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Interpersonal Relations
Leadership
Negotiating Techniques
Problem Solving
Relationship / Network Building
Self Confidence / Self Esteem
Teamwork / Cooperation
Values and Ethics
Working with Others

Work Simplification
Achievement / Results Orientation
Adaptability / Flexibility
Engagement and Motivation
Leadership
Planning / Organizing
Workload and Time Management

Working and Communicating as Part of a Team
Adaptability / Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Coaching
Communication
Computer and Digital Technology
Conflict Resolution
Decision Making / Decisiveness
Dealing with Difficult Situations
Emotional Intelligence
Engagement and Motivation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support / Continuous Learning
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning / Organizing
Project Management
Promotion
Public Speaking / Presenting
Relationship / Network Building
Research, Analysis and Evaluation
Teamwork and Cooperation
Values and Ethics
Working with Others

Writing Effective Briefing Notes
Analytical Thinking
Communication
Computer and Digital Technology
Decision Making / Decisiveness
Document Use
Engagement and Motivation
Impact and Influence
Planning / Organizing
Policy Development
Reading Skills
Research, Analysis and Evaluation
Writing Skills

Writing in Plain Language
Achievement / Results Orientation
Adaptability / Flexibility
Analytical Thinking
Client Service
Communication
Computer and Digital Technology
Creative Thinking
Decision Making / Decisiveness
Document Use
Engagement and Motivation
Impact and Influence
Planning / Organizing
Policy Development
Problem Solving
Promotion
Reading Skills
Writing Skills

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