Below is a list of our current Public Workshops (in alphabetical order), and the Core Competencies they address. For course outlines, dates, and registration information, please click on the course title.

Active Listening Skills
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Planning / Organizing
• Problem Solving
• Project Management
• Promotion
• Relationship / Network Building
• Research, Analysis and Evaluation
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Advanced Business Writing
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Planning / Organizing
• Policy Development
• Promotion
• Reading Skills
• Relationship / Network Building
• Risk Management and Assessment
• Strategic Thinking
• Writing Skills

Advanced Event Planning
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Creative Thinking
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Planning / Organizing
• Problem Solving
• Project Management
• Promotion
• Reading Skills
• Relationship / Network Building
• Risk Management and Assessment
• Strategic Thinking
• Teamwork and Cooperation
• Working with Data and Numbers
• Working with Others

Advanced Minute Taking for Better Meetings
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Document Use
• Reading Skills
• Research, Analysis and Evaluation
• Writing Skills

Assertiveness and Conflict Resolution
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Business Grammar That Matters
• Communication
• Document Use
• Engagement and Motivation
• Impact and Influence
• Learning Support / Continuous Learning
• Reading Skills
• Writing Skills

Business Writing for Impact and Influence
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Planning / Organizing
• Policy Development
• Promotion
• Reading Skills
• Relationship / Network Building
• Risk Management and Assessment
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Writing Skills

Communicating for Results
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Document Use
• Emotional Intelligence
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning / Organizing
• Project Management
• Promotion
• Public Speaking / Presenting
• Reading Skills
• Relationship / Network Building
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Teamwork and Cooperation
• Values and Ethics
• Writing Skills
• Working with Others

Conducting Effective Performance Appraisals
• Coaching
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Interpersonal Relationships
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Planning / Organizing
• Values and Ethics

Creativity and Innovation for the Workplace
• Achievement / Results Oriented
• Adaptability / Flexibility
• Creative Thinking
• Decision Making / Decisiveness
• Impact / Influence
• Innovation and Initiative
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem

Critical Conversations
• Analytical Thinking
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Decision Making
• Emotional Intelligence
• Impact / Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Critical Thinking and Problem Solving for Effective Decision-Making
• Achievement / Results Oriented
• Adaptability / Flexibility
• Analytical Thinking
• Change Management / Leadership
• Creative Thinking
• Decision Making / Decisiveness
• Engagement and Motivation
• Impact / Influence
• Innovation and Initiative
• Leadership
• Problem Solving
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Working with Others

Dealing with Difficult Behaviours
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Delegation Skills for the Workplace
• Achievement / Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Communication
• Decision Making / Decisiveness
• Delegation
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Relationship / Network Building
• Teamwork and Cooperation
• Values and Ethics
• Working with Others
• Workload and Time Management

Effective Meeting and Event Planning
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer and Digital Technology
• Decision Making / Decisiveness
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Promotion
• Reading Skills
• Relationship / Network Building
• Strategic Thinking
• Teamwork / Cooperation
• Working with Data and Numbers
• Working with Others

Effective Oral Briefings
• Achievement / Results Oriented
• Client Service
• Communication
• Emotional Intelligence
• Public Speaking / Presentations
• Self Confidence / Self Esteem

Financial Planning for Retirement
• Analytical Thinking
• Creative Thinking
• Decision Making / Decisiveness
• Innovation / Initiative
• Planning / Organizing
• Problem Solving
• Relationship / Network Building
• Research / Analysis / Evaluation
• Self Confidence / Self Esteem

Finding Balance through Mindfulness
• Achievement / Results Oriented
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Decision Making / Decisiveness
• Engagement and Motivation
• Emotional Intelligence
• Impact / Influence
• Interpersonal Relations
• Leadership
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others
• Values and Ethics

Finding Creative Solutions to Workplace Challenges
• Adaptability / Flexibility
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Decision Making / Decisiveness
• Emotional Intelligence
• Innovation and Initiative
• Interpersonal Relations
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others

Getting Organized and In Control
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Computer and Digital Technology
• Decision Making / Decisiveness
• Document Use
• Innovation and Initiative
• Leadership
• Management Excellence
• Planning / Organizing
• Reading Skills
• Working with Data and Numbers
• Workload and Time Management

Helping Your Team Thrive at Work
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Decision Making / Decisiveness
• Emotional Intelligence
• Engagement and Motivation
• Interpersonal Relations
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Strategic Thinking
• Values and Ethics
• Working With Others

How Ottawa Works
• Achievement / Results Oriented
• Analytical Thinking
• Client Service
• Leadership
• Management Excellence
• Organizational Knowledge
• Planning / Organizing
• Policy Development
• Relationship / Network Building
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Strategic Thinking
• Teamwork and Cooperation
• Working with Others

Improving Your Memory
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Creative Thinking
• Decision Making / Decisiveness
• Problem Solving
• Self Confidence / Self Esteem

Increasing Your Self Confidence
• Achievement / Results Orientation
• Communication
• Conflict Resolution
• Creative Thinking
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Impact and Influence
• Interpersonal Relations
• Relationship / Network Building
• Self Confidence / Self Esteem

Integrated Risk Management
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Decision Making / Decisiveness
• Impact and Influence
• Innovation and Initiative
• Leadership
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning / Organizing
• Problem Solving
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Strategic Thinking
• Values and Ethics

Life Planning for Retirement
• Analytical Thinking
• Change Management
• Creative Thinking
• Innovation / Initiative
• Relationship / Network Building
• Self Confidence / Self Esteem

Making the Transition from Co-Worker to Team Leader
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Relationship / Network Building
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Data and Numbers
• Working with Others

Management Skills for Administrative Professionals
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Coaching
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Promotion
• Relationship / Network Building
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Data and Numbers
• Working with Others
• Workload and Time Management

Managing and Leading With Emotional Intelligence
• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others

Managing for Superior Results I: The Fundamentals of Supervision
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Coaching
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Delegation
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Management Excellence
• Planning / Organizing
• Problem Solving
• Promotion
• Relationship / Network Building
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Data and Numbers
• Working with Others

Managing for Superior Results II: From Manager to Leader
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Promotion
• Research, Analysis and Evaluation
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Managing Project Risks
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Computer and Digital Technology
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Engagement and Motivation
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Project Management
• Reading Skills
• Research, Analysis and Evaluation
• Risk Management
• Strategic Thinking
• Teamwork and Cooperation
• Working with Data and Numbers

Managing Project Stakeholders
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Dealing with Difficult Situations
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Organizational Knowledge
• Project Management
• Promotion
• Relationship / Network Building
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Managing Skills for Non-Managers – Level 1
• Achievement / Results Oriented
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others

Managing Skills for Non-Managers – Level 2
• Achievement / Results Oriented
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others

Microsoft Access 2016™ – Level 1
• Achievement / Results Orientation
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Working with Data and Numbers

Microsoft Excel 2016™ – Level 1
• Achievement / Results Orientation
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Working with Data and Numbers

Microsoft Excel 2016™ – Level 2
• Achievement / Results Orientation
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Working with Data and Numbers

Microsoft Excel 2016™ – Level 3
• Achievement / Results Orientation
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Working with Data and Numbers

Microsoft Project 2016™ – Level 1
• Achievement / Results Orientation
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Working with Data and Numbers

Microsoft Word 2016™ – Level 2
• Achievement / Results Orientation
• Communication
• Computer and Digital Technology
• Document Use
• Innovation and Initiative
• Management Excellence
• Planning / Organizing
• Project Management
• Reading Skills
• Working with Data and Numbers
• Writing Skills

Mindfulness and Leadership: A Program for Managers
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing With Difficult Situations
• Decision Making / Decisiveness
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relations
• Leadership
• Self Confidence / Self Esteem
• Strategic Thinking
• Values and Ethics
• Working with Others

Minute Taking for Better Meetings
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Document Use
• Reading Skills
• Research, Analysis and Evaluation
• Writing Skills

Performance Measurement and Evaluation
• Analytical Thinking
• Decision Making / Decisiveness
• Planning / Organizing
• Problem Solving
• Project Management
• Research, Analysis and Evaluation
• Risk Management and Assessment

Personal Effectiveness through Emotional Intelligence – EQ1
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Personal Effectiveness through Emotional Intelligence – EQ2
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork / Cooperation
• Values and Ethics
• Working with Others

Policy Analysis Toolbox – Part 1
• Achievement / Results Orientation
• Analytical Thinking
• Client Service
• Impact / Influence
• Innovation / Initiative
• Leadership
• Management Excellence
• Organizational Knowledge
• Planning / Organizing
• Policy Development
• Problem Solving
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Strategic Thinking
• Values and Ethics
• Working with Others

Policy Analysis Toolbox – Part 2
• Achievement / Results Oriented
• Analytical Thinking
• Client Service
• Impact / Influence
• Innovation / Initiative
• Leadership
• Management Excellence
• Organizational Knowledge
• Planning / Organizing
• Policy Development
• Problem Solving
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Strategic Thinking
• Values and Ethics
• Working with Others

Powerful Coaching Skills: How to Create a High Performing Team
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Coaching
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Planning / Organizing
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Powerful Negotiation Skills
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Relationship / Network Building
• Teamwork and Cooperation
• Working with Others

Practical Facilitation Skills
• Analytical Thinking
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Decision Making / Decisiveness
• Engagement and Motivation
• Interpersonal Relations
• Leadership
• Planning / Organizing
• Policy Development
• Problem Solving
• Public Speaking / Presenting
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Practical Time and Workload Management
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Decision Making / Decisiveness
• Document Use
• Impact and Influence
• Innovation and Initiative
• Management Excellence
• Planning / Organizing
• Problem Solving
• Project Management
• Reading Skills
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Workload and Time Management

Preparing for a Parliamentary Committee
• Analytical Thinking
• Communication
• Creative Thinking
• Dealing with Difficult Situations
• Engagement and Motivation
• Emotional Intelligence
• Impact / Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Organizational Knowledge
• Problem Solving
• Public Speaking / Presentations
• Reading Skills
• Research, Analysis and Evaluation
• Relationship / Network Building
• Self Confidence/Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Working With Others
• Writing Skills

Project Management 101
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Computer and Digital Technology
• Decision Making / Decisiveness
• Document Use
• Engagement and Motivation
• Innovation and Initiative
• Leadership
• Planning / Organizing
• Problem Solving
• Project Management
• Reading Skills
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Working with Data and Numbers
• Working with Others
• Workload and Time Management

Project Management Skills for Administrative Professionals
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Computer and Digital Technology
• Decision Making / Decisiveness
• Document Use
• Engagement and Motivation
• Innovation and Initiative
• Leadership
• Planning / Organizing
• Problem Solving
• Project Management
• Reading Skills
• Research, Analysis and Evaluation
• Working with Data and Numbers
• Working with Others
• Workload and Time Management

Proofreading and Editing
• Communication
• Computer and Digital Technology
• Document Use
• Policy Development
• Reading Skills
• Writing Skills

Report Writing
• Achievement / Results Orientation
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Document Use
• Learning Support / Continuous Learning
• Planning / Organizing
• Policy Development
• Reading Skills
• Research, Analysis and Evaluation
• Working with Data and Numbers
• Writing Skills

Results-Based Management
• Achievement / Results Orientation
• Analytical Thinking
• Change Management
• Client Service
• Cost Management
• Engagement and Motivation
• Impact and Influence
• Innovation
• Leadership
• Management Excellence
• Performance Measurement
• Planning/Organizing
• Policy Development
• Relationship and Network Building
• Risk Management and Assessment
• Strategy Management
• Strategic Thinking
• Values and Ethics

Skills for Effective Presentations
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer and Digital Technology
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Policy Development
• Promotion
• Public Speaking / Presenting
• Reading Skills
• Relationship / Network Building
• Self Confidence / Self Esteem
• Writing Skills

Strategic Thinking
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Creative Thinking
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Policy Development
• Problem Solving
• Project Management
• Promotion
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Strategic Thinking
• Teamwork and Cooperation
• Working with Others

Stress Management Skills
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Management Excellence

Succeeding at the Federal Public Service Writing Skills Tests
• Achievement / Results Orientation
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Document Use
• Planning / Organizing
• Public Speaking / Presenting
• Reading Skills
• Research, Analysis and Evaluation
• Working with Data and Numbers
• Writing Skills

Take Control of Your Workday with MS Outlook 2016™
• Achievement / Results Orientation
• Adaptability / Flexibility
• Communication
• Computer and Digital Technology
• Document Use
• Impact and Influence
• Working with Data and Numbers
• Planning / Organizing
• Public Speaking / Presenting
• Reading Skills
• Workload and Time Management
• Writing Skills

Techniques for the Occasional Trainer
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Dealing with Difficult Situations
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Public Speaking / Presenting
• Reading Skills
• Relationship / Network Building

The Outstanding Administrative Assistant
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Coaching
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Dealing with Difficult Situations
• Document Use
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Planning / Organizing
• Reading Skills
• Relationship / Network Building
• Self Confidence / Self Esteem
• Values and Ethics
• Working with Data and Numbers
• Working with Others
• Workload and Time Management

Troubleshooting Performance Problems
• Analytical Thinking
• Change Management and Leadership
• Coaching
• Problem Solving
• Research, Analysis and Evaluation

Using Positive Influencing Skills in the Workplace
• Adaptability / Flexibility
• Change Management and Leadership
• Communication
• Conflict Resolution
• Creative Thinking
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Negotiating Techniques
• Problem Solving
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork / Cooperation
• Values and Ethics
• Working with Others

Working and Communicating as Part of a Team
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Coaching
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning / Organizing
• Project Management
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Research, Analysis and Evaluation
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

Writing Effective Briefing Notes
• Analytical Thinking
• Communication
• Computer and Digital Technology
• Decision Making / Decisiveness
• Document Use
• Engagement and Motivation
• Impact and Influence
• Planning / Organizing
• Policy Development
• Reading Skills
• Research, Analysis and Evaluation
• Writing Skills

Writing in Plain Language
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer and Digital Technology
• Creative Thinking
• Decision Making / Decisiveness
• Document Use
• Engagement and Motivation
• Impact and Influence
• Planning / Organizing
• Policy Development
• Problem Solving
• Promotion
• Reading Skills
• Writing Skills