Dealing with Difficult Situations Competency

Dealing with Difficult Situations
Keeping one’s emotions under control and restraining negative responses when provoked, or when faced with opposition or hostility from others.

Behaviours include:
• Maintaining composure
• Responding calmly in emotionally charged situations
• Remaining calm when provoked and taking action to calm others
• Withstanding a personal attack or threat

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Critical Conversations
Dealing with Difficult Behaviours
Finding Balance through Mindfulness
Increasing Your Self-Confidence
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals

Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Mindfulness and Leadership: A Program for Managers
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Facilitation Skills
Strategic Thinking
Stress Management Skills
Techniques for the Occasional Trainer
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace