Conflict Resolution
Facilitating the prevention and/or resolution of conflict while preserving working relationships.
Behaviours include:
• Noticing conflict
• Addressing conflict as it happens
• Preventing conflict or resolving conflict in a proactive manner
• Creating a working environment where conflict leads to positive change
PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Event Planning
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Critical Conversations
Dealing with Difficult Behaviours
Finding Balance through Mindfulness
Finding Creative Solutions to Workplace Challenges
Increasing Your Self-Confidence
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing and Leading with Emotional Intelligence
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Mindfulness and Leadership: A Program for Managers
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Facilitation Skills
Stress Management Skills
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace
