Conflict Resolution Competency
Conflict Resolution
Facilitating the prevention and/or resolution of conflict while preserving working relationships.
Behaviours include:
• Noticing conflict
• Addressing conflict as it happens
• Preventing conflict or resolving conflict in a proactive manner
• Creating a working environment where conflict leads to positive change
PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Critical Conversations
Dealing with Difficult Behaviours
Finding Balance through Mindfulness
Increasing Your Self-Confidence
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Mindfulness and Leadership: A Program for Managers
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Facilitation Skills
Stress Management Skills
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace
Our training services
For the public:
open training
PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.
Workshop dates run throughout the year.
For your team:
team training
PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.
Self-paced
e-learning
PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.