ORGANIZATIONAL EXCELLENCE: PEOPLE, SYSTEMS AND PROCESS MANAGEMENT

The following competencies fall under the Organizational Excellence: People, Systems and Process Management category:

Achievement / Results Oriented
Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes.

Adaptability / Flexibility
Willingly adapting to constantly changing circumstances while maintaining a corporate perspective. Engaging in continuous learning, adjusting the application of knowledge, skills and abilities while addressing new challenges as contextual realities change.

Change Management and Leadership
Instilling, implementing and dealing with change, challenges and ambiguity while also balancing the need for change with the need for continuity. Includes delivering the message of change and creating an environment that inspires people to adapt to changing situations, and to accept change.

Coaching
Works to improve and reinforce performance of others. Facilitates skill development by providing clear, behaviorally specific performance feedback, and by making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Delegation
Allocating decision-making authority and/or task responsibility to others, as appropriate, in order to maximize the organization’s and individual effectiveness.

Impact / Influence
Gaining others’ support for ideas, proposals and solutions, and getting others to take action to advance work objectives.

Innovation and Initiative
Using information from a variety of sources, identifying immediate action needed to address current issues, seizing the opportunity to enhance performance and advance horizontal/vertical goals. Attending to imminent issues while maintaining an awareness of emerging opportunities.

Leadership
Creates a working environment that promotes and encourages team members’ participation to attain common and individual objectives.

Learning Support / Continuous Learning
Creates a learning environment by promoting training and professional development, along with the transfer of knowledge, skills and abilities in the workplace.

Management Excellence
Maximizing organizational effectiveness and sustainability with action, people and financial management. Ensuring people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and long-term organizational objectives. Implementing rigorous and comprehensive human and financial resources accountability systems. Ensuring integrity and management of information at all levels.

Mentoring
Developing a professional relationship in which an experienced person (the mentor), assists another (the mentee), in developing specific skills and knowledge that will enhance the less-experienced person’s professional and personal growth.

Negotiating Techniques
Understanding and applying the principles, practices and techniques related to negotiation, with external and internal clients/personnel/stakeholders.

Organizational Knowledge
Understanding the role of the department and job functions.

Planning / Organizing
Support the organization in meeting its business deliverables through its employees.

Policy Development
Recognizing a need for written policy and providing professional, non-partisan advice to a problem or situation that has been identified which affects people and which is seen as requiring some form of government involvement.

Project Management
The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.

Promotion
Encouraging the progress, growth, or acceptance of something.

Risk Management and Assessment
Apply a logical step-by-step process to protect, and consequently minimize risks to, the government’s property, interests and employees.

Values and Ethics
Serving with integrity and respect in personal and organizational practices. Includes respecting democratic, professional, ethical and people values. Building respectful, bilingual, diverse and inclusive workplaces. Ensuring decisions and transactions are transparent and fair. Holding themselves, their employee and their organizations accountable for their actions.

Our training services

For the public:

open training

PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.

Workshop dates run throughout the year.

For your team:

team training

PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.

Self-paced

e-learning

PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.

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