Conflict Resolution Competency

Conflict Resolution
Facilitating the prevention and/or resolution of conflict while preserving working relationships.

Behaviours include:
• Noticing conflict
• Addressing conflict as it happens
• Preventing conflict or resolving conflict in a proactive manner
• Creating a working environment where conflict leads to positive change

PMC Open Enrollment Workshops addressing this competency:
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Critical Conversations
Dealing with Difficult Behaviours
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Facilitation Skills
Stress Management Skills
The Outstanding Administrative Assistant
Thriving Under Different Leadership Styles
Using Positive Influencing Skills in the Workplace