Sales, marketing and customer service

4 workshops found

This category of PMC workshops will help you deliver an impact in achieving sales goals, improving customer service relations, tools for success and growth. Use the filter tools above to refine by type, format, duration of workshops, or search by keyword.


Sales, marketing and customer service

Sales, marketing and customer service
Customer Service Training: Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Duration: 2 days (12h)
Team
Sales, marketing and customer service
Dynamite Sales Presentations
A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This one-day workshop will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.
Duration: 1 day (6h)
Team
Sales, marketing and customer service
Making a Customer Service Impact!
What sets apart extraordinary customer service from plain old help? Youll know it when you get it, and even more importantly, youll know it when you dont. The secret is in the Customer Service Impact that is delivered from the provider to the customer. This two-day course is packed with brainstorming on customer service look and feel, a self-assessment of your own personal customer service skills, and tactics and best practices to work into your teams service delivery. But most of all, this is a chance to recharge your batteries, get back to the core essentials of customer service, and remember why you do what you do. You want to feel good at the end of the day and getting more kudos than complaints will do it.
Duration: 2 days (12h)
Team
Sales, marketing and customer service
Providing Superior Customer Service
Your organizations success depends on the professionalism of its customer service people. Do you know how to deal effectively with difficult or angry customers? Can you confidently turn a negative situation into a positive one? Do you always create a good first impression? Do you build rapport effortlessly with your customers? This workshop will help you become a model of professional behaviour and skill. Youll develop a system for staying calm, motivated and enthusiastic regardless of pressures and problems. Learn techniques for dealing effectively with angry or difficult customers, and for being creative in dealing with challenges and the unexpected.
Duration: 1 day (6h)
Team
For over 40 years, PMC Training has offered professional development to government, private sector, and non-profit clients, both virtually and in-person.

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