Client Service Competency
Client Service
Anticipating and responding to needs and demands of clients (both internal and external).
Behaviours include:
• Understanding service role
• Consistently meeting needs
• Anticipating changing needs
• Creating partnerships
PMC Open Enrollment Workshops addressing this competency:
Advanced Business Writing
Advanced Presentation Skills
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Dealing with Difficult Behaviours
Effective Oral Briefings
Getting Organized and In Control
How Ottawa Works
Integrated Risk Management
Management Skills for Administrative Professionals
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Performance Measurement and Evaluation
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Negotiation Skills
Skills for Effective Presentations
Stress Management Skills
The Outstanding Administrative Assistant
Our services
Courses for
Individuals
PMC Training’s open enrollment workshops are available to all individuals. Courses are delivered in-person (in Ottawa) or as live, instructor-led online training sessions from anywhere.
Course dates run throughout the year.
Courses for
Teams
PMC Training delivers standard or customized workshops for teams or work groups from your organization. Courses can be delivered in person at your location or online at a time that works for you.
Team training is a surprisingly cost-effective option.
Consulting
Coaching
PMC Training provides consulting and coaching to support your organization. From performance and change management to curriculum design, we work with you to create custom solutions to meet your unique needs.
Personalized support for lasting change.