Digital Literacy

AI is increasingly shaping how work gets done on teams, often through informal or uneven use, without shared expectations to rely on. When that happens, teams begin developing “shadow standards”: unspoken assumptions about what’s acceptable, what’s smart, and what’s risky. Over time, this can create team-level strain through misaligned quality, uneven behaviour, reduced visibility, and the quiet erosion of professional trust and confidence. This workshop helps people leaders replace that uncertainty with team-level leadership judgment. You will learn how to notice when expectations have become blurred, diagnose whether leadership clarity is actually required, and make consistent, defensible calls using PMC’s LENS decision lens. Rather than waiting for perfect organizational guidance, you will clarify how existing expectations apply to your team’s AI use. You will draft 2-3 practical team guardrails you can reasonably stand behind as a leader, and you will choose a defensible leadership position for how visible that clarity needs to be right now—whether it should be held, reinforced informally, or supported through a focused conversation. By the end of the session, you will leave with a repeatable method to reduce team-level uncertainty and strengthen trust, fairness, and consistency in how AI is used—without relying on policy work, technical expertise, or escalation.

This workshop is for professionals ready to move beyond curiosity and start applying artificial intelligence (AI) in their everyday work. You’ll learn how to write better prompts, avoid common pitfalls like bias and hallucination, and apply AI to tasks like writing, summarizing, and problem-solving. Through real-life scenarios and collaborative practice, you’ll build the skills to integrate AI effectively and ethically. Whether you’re aiming to work more efficiently or support your team more strategically, this session will help you turn AI from an occasional tool into a trusted assistant.

Microsoft Excel is the preferred spreadsheet software for many individuals and businesses to manage their data and reporting. Yet most are only using 20% of the features of this powerful productivity tool. In this one-day workshop, you will learn the basics of creating, modifying, formatting and printing worksheets. You will learn to use basic formulas and functions and manage large workbooks to analyze and understand data.

During this intermediate one-day Excel program you will learn and practice higher level Excel functionality to further made sense of spreadsheets and larger data sets. By using hands-on practical techniques you will be able to analyze complex data sets, organize and visualize data in simple meaningful terms, faster data list management and querying and working with corporate and professional templates.

This advanced level, one-day course is intended to help everyday users of Excel present their data in more effective ways using PivotTables and PivotCharts. Users will also learn advanced analysis tools like the Scenario Manager, Goal Seek, Data Tables, and advanced functions. Basic macros will also be covered in this course.

Microsoft Outlook can be a powerful productivity tool or a constant source of distraction, depending on how it’s used. This workshop focuses on using Outlook more deliberately to manage email, time, and commitments by making clearer decisions about how work is captured, tracked, and followed up on. Participants explore practical approaches for handling messages, coordinating schedules, and tracking work, and they apply selected techniques during the session, so Outlook supports their work instead of adding noise. The emphasis is on everyday workflows and decisions that help professionals stay organized, responsive, and focused in a busy work environment. Note on Versions: This workshop is designed for users of Microsoft 365 Outlook, and the skills also apply to Outlook 2019 and 2016. While some features or layouts may differ slightly between versions, the core tools and workflows covered remain consistent.

Artificial Intelligence (AI) is everywhere and this workshop gives you a clear starting point to understand the basics and start using it in your work. This interactive workshop is designed for professionals who are new to AI and want to build a solid foundation without technical jargon. Through real-world examples, group discussion, and guided exploration, you’ll learn what AI is (and isn’t), how it’s shaping work, and where it’s already showing up in everyday tools. Whether you’re curious or cautious, you’ll leave with a clearer view of what AI can do and how to keep learning safely and effectively.

In today’s fast-paced business world, effective collaboration is key to success. Our Mastering Microsoft Teams workshop is designed to equip your team with the essential skills and advanced features of Microsoft Teams, transforming the way you communicate, manage projects, and collaborate. This one-day workshop covers everything you need to streamline operations, enhance productivity, and foster seamless teamwork. If you’re looking to improve group coordination and integrate powerful tools like Planner, OneNote, and Forms, this training will elevate your team’s capabilities and keep you ahead in the digital workspace.

This two-day course will help you understand how to identify and work with database components; open tables to locate, edit and enter data; create and customize tables; use input masks and data validation techniques; create table relationships ensuring data integrity; create and customize table forms; work with queries to extract, edit and perform calculations with table data; create and customize reports; import and export data into tables and preview and print data objects.

In today’s digital workplace, efficient file management and secure collaboration are crucial for business success. This workshop provides hands-on training to harness the full potential of Microsoft OneDrive for Business, enabling seamless integration with Microsoft 365. Participants will explore practical strategies to organize, share, and manage files effortlessly, ensuring productivity and security are always prioritized.

Microsoft OneNote is a note-taking program for free-form information gathering and multi-user collaboration. It gathers users’ notes, drawings, screen clippings, and audio commentaries. Notes can be shared with other OneNote users over the Internet or a network. This workshop is intended for new users of OneNote and will help you get started with this powerful program.

In today’s fast-paced work environment, effective task management and collaboration tools are essential for team success. Microsoft Planner offers a simple, highly visual way to organize teamwork. In this hands-on, instructor-led workshop, participants will learn how to harness the full capabilities of Microsoft Planner, including seamless integration with Microsoft To Do and Lists. Through practical exercises and demonstrations, attendees will leave with the skills and confidence to implement Planner for personal productivity and team project management.

Microsoft Project is one of the most popular scheduling and project management programs on the market. This course covers the basics of using MS Project and how to set up a simple project, including how to configure the project calendar, tasks, resources, and more. This workshop will help you understand the basic functions of Microsoft Project and how to utilize the software to its full potential.

This one-day course will introduce you to some of the most important features of Microsoft Word. You will gain knowledge in increasing efficiency using the application and create professional looking documents. Customizing the application will also assist in setting up the application to your preferences.

This one-day course will help you understand how to create and modify tables in order to organize and enhance data; use the Mail Merge feature with different data sources and main documents to create form letters, envelopes and mailing labels; use styles to create consistently formatted documents and to facilitate changing paragraph and character formatting; create and insert Quick Parts to reuse data and content and create documents with consistent standards; and create and use templates to provide consistent document editing and formatting.

This advanced one-day course is designed to help power users leverage Microsoft Word in order to change document structure using sections, collaborate on documents and secure information.  This course also covers techniques for creating complex documents, such as documents that track changes, reference pages, outlines, master and sub-documents.

Strong employee onboarding and orientation practices have become an expectation of new hires and the message is clear: first impressions matter. The purpose of this program is to get comfortable with effective onboarding practices. Recognizing that many teams now work remotely, this program explores both in-person and virtual onboarding and orientation solutions.  Participants of this workshop will be well equipped to “wow” new hires, helping them achieve immediate results. By reviewing an onboarding basics model, learners will recognize the necessary steps required before a new team member’s first day.