Personal Effectiveness Through Emotional Intelligence – EQ1 (P740)

This course will be delivered two ways:

• In person (in classroom) in Ottawa
• Live, instructor-led session online

Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.

Emotions are a key component of what makes us human. While emotions have often been seen as less important than intellectual reasoning, emotions motivate us to act, inspire us to create and connect our relationships. Our experiences shape how we understand, process and manage our emotions.

Emotional intelligence (EQ) is the ability to identify, assess and positively engage with one’s own emotions and the emotions of others. Many people have not developed the foundational building blocks to be emotionally intelligent, resulting in emotions getting in the way of our judgement, relationships, or careers. This workshop provides opportunities for participants to build emotional intelligence by focusing on developing understanding and skills in: self-awareness, emotional management, physiological and behavioural reactions, understanding the connection to values and motivations, overcoming barriers to communication, building trust, and exercising empathy. Participants can apply their new skills in EQ to their personal and professional lives.

Who Should Attend This Workshop: This workshop is for anyone looking for a comprehensive introduction to the concept of emotional intelligence and practical tools that can be easily applied to work or personal life.

Notes: This workshop is designed to be informative and interactive. Information and concepts will be introduced and participants will have ample opportunity to discuss, exchange ideas and work in groups. It is recommended that participants take this course before taking Personal Effectiveness Through Emotional Intelligence – EQ2 (P223). This is a two-day workshop offered virtually and in-person.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this workshop, you will be able to:

• Understand the key competencies of emotional intelligence
• Understand the benefits of emotional intelligence for successful relationships
• Build self-awareness and understanding of your emotions and triggers
• Understand your emotional reactions and be better prepared to manage them
• Be more effective in identifying and articulating emotions in yourself and others
• Manage your behaviour for personal effectiveness in a number of scenarios
• Understand the connection between emotional intelligence and building trust with others
• Build capacity for active listening
• Build capacity for empathy and relating
• More effectively collaborate with others
• Understand several emotional intelligent models

Workshop Topics

Who Should Attend This Course?

This workshop is for anyone looking for a comprehensive introduction to the concept of emotional intelligence and practical tools that can be easily applied to work or personal life.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others