Personal Effectiveness Through Emotional Intelligence – EQ1 (P740)

Bringing Out the Best in Yourself and Others

Course dates listed will be delivered as live, instructor-led sessions online. CLICK HERE TO REGISTER for the November session.

Please note: the November 24-25 session will take place over two half days (fee $495 plus tax). Starting in 2022 with the March 3-4 session, this course will take place over two full days (fee $950). Online registration is not yet available for the March session – please contact Leila at to register.

Whether in our working lives or at a personal level, relationships have the potential to add fulfilment and meaning to our lives or cause disappointment and unhappiness. Unfortunately, we get little training or learning in one of the most fundamental aspects of human behaviour that affects our personal and professional relationships: emotional intelligence.

Emotional intelligence is the ability to perceive, assess and positively influence one’s own and other people’s emotions. Combining theory, discussion and self-awareness exercises, this two-day workshop provides an excellent vehicle to enhance your emotional intelligence and increase personal effectiveness in all areas of life. The concepts, skills and learning provide essential insights for all who want to better understand and influence others or who wish to broaden their self-awareness.

This is a two-day workshop in Ottawa.

Note: for those who wish to further develop the skills they learn in Level 1 there is also a follow-up course, called Personal Effectiveness Through Emotional Intelligence – EQ2 (P223).

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Better understand your motivations, values, personality and potential
  • Manage your behaviour for personal effectiveness in a number of scenarios
  • Be more effective in communication with and influencing others
  • Assess personality types and adjust your own style
  • Understand why people are the way they are
  • Understand the importance of self-awareness and encourage feedback from others
  • Better understand and interpret behavioural competencies in the workplace
  • Manage your career and personal life
  • More effectively integrate into project and work groups
  • Be better equipped to give constructive feedback to others

CLICK HERE TO REGISTER for the November session.

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Workshop Topics


  • Guiding values in exploring the subject
  • Participant objectives
  • What we believe about people
  • Overcoming social stereotypes—gender/race/culture
  • The problem with the way we see others

Emotional Intelligence

  • Categories of intelligence
  • Defining EQ
  • Aspects and domains of EQ
  • Self-awareness—Johari Window
  • Thinking and feeling

Insights into Behaviour

  • Nature / nurture
  • Learned behaviour / conditioning
  • Bilateral brain theory
  • Locus of control
  • Stages of life
  • Needs oriented behaviour
  • Exploring the emotional inventory

Personality, Motivation and Values

  • Expectancy theory
  • Human need—Maslow
  • Six typical motivators
  • Personality models
  • How personality affects behaviour and relationships
  • Our in-built guidance system—values

Personal Development

  • Gimmick School vs. Character School
  • Changing ourselves
  • Personal reflections/personal priorities

Register Online

Online registration is currently not available for this workshop. You may still register by phone or email

CLICK HERE TO REGISTER for the November session.

Who Should Attend This Course?

This program is suitable for anyone interested in enhancing his/her emotional intelligence or developing a better understanding of themselves and the perspectives of others. It is particularly valuable for anyone responsible for managing or influencing others.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others

CLICK HERE TO REGISTER for the November session.