Personal Effectiveness Through Emotional Intelligence – EQ1 (P740)

Bringing Out the Best in Yourself and Others

This course will be delivered two ways:

• In person (in classroom) in Ottawa
• Live, instructor-led session online

Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.

Emotions are a key component of what makes us human. While emotions have often been seen as less important than intellectual reasoning, emotions motivate us to act, inspire us to create and connect our relationships. Our experiences shape how we understand, process and manage our emotions.

Emotional intelligence is the ability to identify, assess and positively engage with one’s own and other people’s emotions. Many people have not developed the foundational building blocks to be emotionally intelligent, resulting in emotions getting in the way of our judgement or relationships. This workshop provides opportunities for participants to build emotional intelligence by focusing on developing understanding and skills in: self-awareness, emotional management, physiological and behavioural reactions, understanding the connection to values and motivations, overcoming barriers to communication, building trust, and exercising empathy.

This workshop is designed to be informative and interactive. Information and concepts will be introduced and participants will have ample opportunity to discuss, exchange ideas and work in groups.

Note: for those who wish to further develop the skills they learn in Level 1 there is also a follow-up course, called Personal Effectiveness Through Emotional Intelligence – EQ2 (P223).

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Understand the key components to emotional intelligence
  • Understand the benefits of emotional intelligence for successful relationships
  • Build self-awareness and understanding of your emotions and triggers
  • Manage your emotional reactions and be better prepared to interact with the emotions of others
  • Be more effective in identifying and articulating emotions in yourself and others
  • Manage your behaviour for personal effectiveness in a number of scenarios
  • Understand the connection between emotional intelligence and building trust with others
  • Build capacity for active listening
  • Build capacity for empathy and relating
  • More effectively collaborate with others
  • Understand several emotional intelligent models

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Workshop Topics


  • Key components of Emotional Intelligence
  • Benefits of EQ for personal and professional well being.
  • Personal and social competencies of emotional intelligence

Emotional Intelligence

  • Categories of intelligence
  • Aspects and domains of EQ
  • Emotional vocabulary
  • Identifying EQ in self and others
  • EQ self-assessment

Insights into Behaviour

  • Emotional nature vs. nurture
  • Non-verbal and physiological cues
  • Behavioural signs of EQ
  • The brain and emotional vs. rational reactions
  • Amygdala hijack and how to prevent it
  • Strategies for managing and preventing emotional reactions

Personality, Motivation and Values

  • EQ and positive relationships
  • EQ and building trust
  • Linking motivators, needs and values to EQ
  • Six typical motivators
  • Your motivational style

Personal Development

  • Emotional Barriers to Communication
  • Active listening
  • Connecting to others through empathy
  • Emotional Intelligence Action Plan

Register Online

Once you register the first attendee, you’ll have the ability to add additional attendees or purchase other workshops

Details Price Qty
In-Class Workshop - February 28-March 1, 2023show details +$1,186.50 (CAD)*  

* price includes taxes

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Who Should Attend This Course?

This program is suitable for anyone interested in enhancing his/her emotional intelligence or developing a better understanding of themselves and the perspectives of others. It is particularly valuable for anyone responsible for managing or influencing others.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others