Client Service Competency
Client Service
Anticipating and responding to needs and demands of clients (both internal and external).
Behaviours include:
• Understanding service role
• Consistently meeting needs
• Anticipating changing needs
• Creating partnerships
PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Dealing with Difficult Behaviours
Effective Meeting and Event Planning
Effective Oral Briefings
Finding Balance through Mindfulness
Getting Organized and In Control
How Ottawa Works
Integrated Risk Management
Management Skills for Administrative Professionals
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Negotiation Skills
Skills for Effective Presentations
Stress Management Skills
The Outstanding Administrative Assistant
Our training services
For the public:
open training
PMC’s open enrollment workshops are available to all individuals. Workshops are delivered in-person (in Ottawa) or as a live, instructor-led session online from anywhere.
Workshop dates run throughout the year.
For your team:
team training
PMC delivers standard or customized workshops for a team or work group from your organization. Workshops can be delivered in person at your location, or online at a time that works for you. All for a surprisingly cost-effective price.
Self-paced
e-learning
PMC offers an extensive library of micro-learning and longer video lessons on soft skills, management and software topics accessible through desktop or mobile devices. The content is self-paced, self-directed, with individual topic choices.