Client Service Competency

Client Service
Anticipating and responding to needs and demands of clients (both internal and external).

Behaviours include:
Understanding service role
Consistently meeting needs
Anticipating changing needs
Creating partnerships

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Advanced Event Planning
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Dealing with Difficult Behaviours
Effective Meeting and Event Planning
Effective Oral Briefings
Finding Balance through Mindfulness
Getting Organized and In Control
How Ottawa Works
Integrated Risk Management
Management Skills for Administrative Professionals
Managing Project Stakeholders
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Negotiation Skills
Results-Based Management
Skills for Effective Presentations
Stress Management Skills
The Outstanding Administrative Assistant
Working and Communicating as Part of a Team

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