Accountability

Of all the key competencies for supervisors and managers, two of the most important are learning to manage individual performance on a daily basis and learning to delegate. Both represent difficult learning curves. Without mastering delegation, it is impossible to expand your range of responsibility, to empower others or to grow into your role and responsibilities. For many, it is a difficult transition from being paid for doing it yourself to getting the work done through others. Delegation is a critical skill to assist time-starved supervisors and managers in becoming more effective for themselves, their teams and their organizations. This course offers a mix of self-awareness, guidance, skills, ideas, tools and methods to master this critical competence.

In matrix and cross-functional environments, results often depend on people, priorities, decisions, and handoffs that sit outside one person’s direct control. When ownership is unclear, decisions stall, or commitments become vague, shared work can slip even when everyone is trying to help. This course helps participants strengthen accountability around the work itself. They learn how to clarify decision paths, define stronger commitments, keep progress visible, and reset the path when priorities, capacity, or support change. The focus is practical: fewer surprises, less chasing, cleaner handoffs, and better follow-through across teams, projects, partners, and stakeholders.

Influence without authority is a daily reality for individual contributors who need to move work forward through people they do not formally manage. A request may depend on a peer’s input, a stakeholder’s decision, a partner’s handoff, or a colleague’s follow-through, and even when people intend to help, work can stall through vague asks, soft yeses, competing priorities, delayed replies, or unclear ownership. This course helps participants make clearer asks, test whether agreement is reliable, keep progress visible, and choose the right next move when work starts to slip. Participants leave with practical tools to get work done through others with more confidence, while organizations benefit from fewer delays, clearer handoffs, stronger follow-through, and less unnecessary escalation.

Tired of feeling overwhelmed, behind, or like your calendar is running you? This isn’t just another time management workshop—it’s a bold, practical reset. This energizing, hands-on workshop will show you how to take back control of your schedule—with a system that actually works for you. You’ll learn simple, powerful strategies to plan smarter, protect your focus, and communicate your priorities with confidence. Whether you’re managing a team, a full inbox, or just too many tabs open in your brain, this course offers real-world tools you can start using immediately. You’ll walk away with: A personalized time management system that fits your workflow A strategy to get your inbox down to zero by the end of each day Practical tools to reduce overwhelm and increase clarity A complete 21-point self-assessment to help you understand your personal style of time management and how to make that style work for you and in working with others

Supervisors make constant decisions all day long about when to step in, what to say, and how to respond when work or behaviour starts to slip. When these moments are handled inconsistently or too late, issues linger, expectations become unclear, and teams end up dealing with avoidable rework and frustration. This supervisor training course is built around PMC Training’s 3-Zone framework, a practical approach to everyday supervision that helps managers set work up clearly, adjust performance issues while they’re still recoverable, and reset missed standards when needed. It gives supervisors a simple way to decide when to coach, when to give feedback, and when to take more direct action. As a result, teams work with clearer expectations, stronger accountability, and fewer unresolved issues. It also helps your organization apply standards more consistently, fairly, and promptly in a way that supports stronger performance and team morale.

Most professionals don’t struggle because they lack discipline; they struggle because their work is invisible, scattered across inboxes, chats, and memory. When tasks live in too many places, the workday is spent restarting instead of making progress—creating a constant cycle of reactive work and growing pressure on both individuals and teams. This workshop provides a clear, functional system to regain control. Participants learn how to capture and organize work into one reliable place, allowing them to make fast, confident decisions about what actually gets their time. With practical strategies to reduce context switching and review overload, individuals improve follow-through while organizations benefit from clearer handoffs and better alignment. The result is work that moves forward consistently, with fewer missed items, less rework, and greater trust across the team.

Most people hate performance appraisals. They think they are a waste of time and just try to get them over with. At their worst they can demoralize staff and damage relationships. It doesn’t have to be that way. When done right, PA’s are an enabling tool that operates at the center of your management practices. They help to recognize and reward staff. They set operational and competency development directions for the coming year. They serve as the framework for coaching, mentoring and feedback throughout the year. When done right, they save time, add value and create accountability in all the right places.

In this one-day training workshop, you will learn accountability strategies that will help you, and your team, stay on track to achieve results. Participants will have an opportunity to explore the impact that accountability has on employee engagement.  This hands on workshop will discuss the value of ownership, and will discuss methods on how to self-realize your full potential.  Attendees will have a chance to discuss successful methods to motivate, recognize, and collaborate as a team to achieve responsibility and accountability in the workplace.

Now more than ever employees are practicing flexible work options and many of us have arrangements to work from home. Overcoming work-from-home challenges are crucial in order to improve our workplace performance, and engagement. This session will help participants stay engaged in the work from home process. Learners will be given tools and techniques that can be easily applied to their WFH with clear methods on how to increase their productivity and results by applying a WFH framework with proven success. Participants will gain an understanding of the challenges faced when working from home and learn techniques to overcome these challenges as they enhance their WFH routine and overall performance strategies.

Managers’ report they would rather lead an all-remote team or an all in-person team. Organization, alignment, team building, decision making, information sharing, collaboration and more are just more difficult in a hybrid world. But it doesn’t have to be that way! This course will give you the tools you need to successfully lead in a hybrid world.

How do you manage a poor performer? What do you do if your feedback is ignored? How do you manage an individual who seems to lack a work ethic? How do you define the shortfall in an individual’s performance? How do you ensure that any positive change in work performance is permanent and lasting? This workshop gives you practical help and guides through a collaborative process that will produce many lasting benefits. Interactive and fun, you’ll learn a motivational style that you can practice in a risk-free setting.

Learn how to successfully lead and manage individuals and teams who work in different locations. Acquire the tools, skills and methodologies that will help you to overcome the significant obstacles that are created by working in this way. The result is high performing teams that are highly aligned around shared purpose, processes and culture.

Encouraging individuals to achieve their highest potential can be a challenging endeavor. Effectively managing for peak performance involves mastering the art of creating an environment where motivation thrives and individuals exceed their own expectations. This comprehensive one-day workshop is designed to equip you with essential skills and strategies to achieve just that.