Coaching Skills for Managers
313-17
Leadership courses
Build accountability, ownership, and independent thinking on your team.
Managers often step in because it feels faster, safer, and more reliable than waiting for someone else to think it through. But when the same questions, errors, and follow-through issues keep coming back, quick fixes start creating more work.
This course helps managers and supervisors use coaching conversations to build stronger employee ownership, judgment, and follow-through. Participants learn when to coach, when to give direction, how to guide thinking without taking over, and how to turn conversations into clear next steps.
With better coaching habits, employees become more confident in handling real work situations, while managers spend less time solving the same problems again.
- Recognize when coaching is appropriate by distinguishing thinking, ownership, and skill gaps.
- Decide when to coach, give direction, provide feedback, or step in.
- Prepare a focused coaching conversation by clarifying intent, issue, timing, and desired outcome.
- Use the GROW model to guide employee thinking without leading to the answer.
- Turn coaching conversations into clear commitments, ownership, timelines, and follow-up.
- Use AI responsibly to prepare questions and pressure-test thinking without replacing judgment or real dialogue.
Understand When Coaching Is the Right Approach
- Why giving answers, fixing, or stepping in can create repeat issues
- Coaching vs. feedback vs. direction, and when to use each
- How to recognize thinking gaps, ownership gaps, and skill gaps
Prepare for a Focused Coaching Conversation
- Set a clear intent: performance, development, or ownership
- Define one specific issue instead of broad or shifting problems
- Choose the right moment based on time, clarity, and emotional state
Use the GROW Model to Guide Coaching Conversations
- Apply Goal, Reality, Options, and Way Forward to structure the conversation
- Ask questions that clarify outcomes, test assumptions, and expand thinking
- Turn ideas into clear actions with ownership, timing, and follow-up
Reinforce Accountability After the Conversation
- Follow up without chasing, reminding, or taking the work back
- Keep ownership with the employee while maintaining standards
- Recognize when coaching is no longer effective and shift approach
There are no prerequisites for this course.
This course is ideal for managers and supervisors who want their team to take more ownership and require less hands-on direction.
It is especially relevant for those who:
- Feel they are constantly answering questions or solving problems their team could handle
- Step in to fix issues quickly but see the same problems repeat
- Want employees to think more independently instead of relying on direction
- Have capable team members who are not consistently applying their judgment
- Are dealing with missed follow-through, repeated errors, or unclear ownership
- Want a practical way to coach in real work situations without slowing everything down
Open to all members of the public.
$ 595 plus tax
We are sorry.
We don't offer this workshop as an open enrollment session at the moment.