Coaching
Works to improve and reinforce performance of others. Facilitates skill development by providing clear, behaviorally specific performance feedback, and by making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
Behaviours include:
• Willingly shares personal experiences and knowledge to help raise individual and team performance
• Works with team and individuals to set challenging performance goals that reflect organizational values and business plan
• Regularly provides genuine and positive recognition for efforts that achieve the desired results
• Has the ability to deliver constructive feedback resulting in positive action and/or change
• Helps others to find their own solutions by showing them the right questions to ask, rather than providing the answers
• Sincere interest and desire to help
• Continuous learner of themselves and their experiences
• Seeing coaching as a two way interchange of energies and learnings
• Holding themselves and others accountable
• Modeling behaviour conducive to professional growth and development
PMC Open Enrollment Workshops addressing this competency:
Delegation Skills for the Workplace
Management Skills for Admin Professionals
Managing for Superior Results 1: Fundamentals of Supervision
Managing Remote Teams
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Powerful Coaching Skills: How to Create a High Performing Team
Techniques for the Occasional Trainer
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace
