Coaching Competency

Works to improve and reinforce performance of others. Facilitates skill development by providing clear, behaviorally specific performance feedback, and by making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Behaviours include:
Willingly shares personal experiences and knowledge to help raise individual and team performance
Works with team and individuals to set challenging performance goals that reflect organizational values and business plan
Regularly provides genuine and positive recognition for efforts that achieve the desired results
Has the ability to deliver constructive feedback resulting in positive action and/or change
Helps others to find their own solutions by showing them the right questions to ask, rather than providing the answers
Sincere interest and desire to help
Continuous learner of themselves and their experiences
Seeing coaching as a two way interchange of energies and learnings
Holding themselves and others accountable
Modeling behaviour conducive to professional growth and development

PMC Open Enrollment Workshops addressing this competency:
Delegation Skills for the Workplace
Management Skills for Admin Professionals
Managing for Superior Results 1: Fundamentals of Supervision
Managing Remote Teams
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Powerful Coaching Skills: How to Create a High Performing Team
Techniques for the Occasional Trainer
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace

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