Client Service Competency

Client Service
Anticipating and responding to needs and demands of clients (both internal and external).

Behaviours include:
• Understanding service role
• Consistently meeting needs
• Anticipating changing needs
• Creating partnerships

PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Advanced Presentation Skills
Assertiveness and Conflict Resolution
Business Writing for Impact and Influence
Communicating for Results
Dealing with Difficult Behaviours
Effective Communication Using the Power of Applied Improvisation
Effective Meeting and Event Planning
Effective Oral Briefings
Finding Balance through Mindfulness
GBA Plus: Get the Data Toolbox
Getting Organized and In Control
How Ottawa Works
Integrated Risk Management
Management Skills for Administrative Professionals
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Performance Measurement and Evaluation
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Policy Analysis Toolbox – Part 1
Policy Analysis Toolbox – Part 2
Powerful Negotiation Skills
Skills for Effective Presentations
Stress Management Skills
The Outstanding Administrative Assistant
Women’s Transformational Leadership Certificate Program