Critical Thinking and Problem Solving for Effective Decision-Making
137-16
Personal effectiveness
An Essential Competency In Today’s Workplace
Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations- an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.
This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.
By the end of this workshop, you will be able to:
- Define critical thinking and identify your critical thinking styles
- Work through the critical thinking process to build, analyze and evaluate varying viewpoints
- Improve key critical thinking skills, including active listening and questioning
- Analyze context and information to clearly understand and identify a problem
- Apply problem solving steps and tools
- Identify appropriate solutions using specific approaches
- Select the best technique for making decisions
- Avoid common decision-making mistakes
Maximizing the Power of Your Brain
- Critical thinking and problem-solving the key to effective decision making
- The Iceberg Principle and the Understanding-Resolution Ration
Critical Thinking
- Definition of a Critical Thinker
- Critical thinking behaviours: active listening, probing, Empty Your Bucket
- Identify and evaluate issues and viewpoints
- The 3 C’s: context, credibility, and consistency
- Critical thinking worksheet- practice it!
Problem Solving
- The problem-solving process- various models
- Obstacles and counterproductive approaches
- Problem-solving techniques for groups and individuals
- Applying a problem-solving model to a workplace scenario
Decision Making
- Individual and collective decision-making traps
- How to choose: criteria, goals and vision-based decision-making
- Individual and group decision-making tools and techniques
- Decision-making – practical application to a workplace scenario
There are no prerequisites for this course
Anyone who is required to problem solve on the job or make important project, department or organizational decisions or recommendations
This workshop addresses:
- Achievement and Results Oriented
- Adaptability and Flexibility
- Analytical Thinking
- Change Management and Leadership
- Creative Thinking
- Decision Making and Decisiveness
- Engagement and Motivation
- Impact and Influence
- Innovation and Initiative
- Leadership
- Problem Solving
- Self Confidence and Self Esteem
- Strategic Thinking
- Teamwork and Cooperation
- Working with Others
To learn more about core competencies, click here.
Open to all members of the public.
$ 595 plus tax
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