Core Competency
Achieve Results
Achieve Results is the discipline of turning intent into outcome. You see what needs doing and take initiative without waiting to be asked. From there, you set clear goals, organize work to deliver on them, push through obstacles, and follow through to the finish. This competency is about consistent delivery, not just effort.
Courses here build the planning, execution, and follow-through habits that distinguish high performers in any role.
Courses addressing this competency
Interpersonal and Communication Skills
Communicating for Results
The ability to communicate effectively at work and in life is perhaps the most critical skill for anyone. Those who have demonstrated an ability to effectively communicate are more likely to receive promotions and job offers.
Effective communication allows you to use all the other skills you have to the fullest. Your success in motivating, delegating, organizing, solving problems and obtaining information depends heavily on your ability to communicate with others. At this workshop you’ll learn how to influence and inform through the use of real life examples, group discussions, role plays and interactive hands-on exercises.
Duration: 2 days (12h)
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Government and Policy Skills
Performance Measurement and Evaluation
Public programs and initiatives are under constant pressure to show clear evidence of results. This workshop equips participants with practical tools to connect objectives to measurable outcomes. Through hands-on exercises, you will learn how to design logic models, identify performance indicators, and build evaluation frameworks that withstand the scrutiny of decision-makers, funders, and oversight bodies.
The focus is on applying proven methods in real-world contexts so you leave with skills you can immediately use in planning, reporting, and accountability.
Duration: 2 days (12h)
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Sales and Customer Service
Professional Sales Management
This 3-day program equips sales managers with the tools and strategies to navigate the unique challenges of sales leadership in Canadian organizations. Participants will develop expertise in leadership, business management, and talent management—ensuring they can translate organizational vision into a meaningful direction for their sales teams.
The course provides actionable frameworks for coaching, performance tracking, sales forecasting, and talent development, enabling managers to drive sustained sales success.
Duration: 3 days (18h)
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Project and Change Management
Project Management 101
Project management doesn’t have to feel complicated. At its core, it is about understanding what needs to be done, who needs to be involved, what could get in the way, and how to keep the work moving.
This course helps participants build a solid foundation in project management. Through a realistic project scenario, they work through the key steps of managing a project, including how to clarify the work, plan ahead, communicate with stakeholders, manage risks and changes, and make better use of time, budget, and resources.
It is designed for professionals who manage, coordinate, support, or participate in projects and want a clearer way to keep work organized and on track.
Facilitated by a certified Project Management Professional (PMP).
Duration: 2 days (12h)
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Government and Policy Skills
Developing and Implementing a Sustainable Performance Framework
This two-day workshop is designed to provide you with tools, templates and a lexicon for developing and implementing a performance measurement framework that is used to support planning, priority setting and investment decisions. Through robust and useful results framework and performance information profiles, you’ll learn techniques for supporting the Government’s Results and Delivery Agenda.
Duration: 2 days (12h)
Team
Project and Change Management
Effective Meeting and Event Planning
Many organizations host or participate in a variety of meetings and events, large and small, throughout the year. When properly executed, these meetings and events can deliver a tremendous return on investment in terms of exposure, education, marketing, sales or other objectives. Conversely, the impact of a poorly executed meeting or event can be substantial.
All too often the very critical role of organizing meetings and events falls to someone who has had no formal training in this field. Facilitated by a Certified Meeting Planner, this two day workshop will provide you with a sound foundation for successfully planning and executing a wide variety of meetings and events.
Duration: 2 days (12h)
Team