Managing Skills for Non-Managers - Level 1
200-16
Interpersonal and communication skills
How to Lead People That Don’t Report To You
Learn how to inspire, influence and motivate people to accomplish important goals – when you have no formal direct reporting authority over them. Managing people when they don’t report to you can be tough. How do you deliver feedback? How do you hold people accountable? How do you keep them on track? How do you arrive at consensus? How do you mediate conflict? In this highly interactive and practical workshop, you’ll get the skills and knowledge you need to help work colleagues perform at their best.
At the end of this workshop, you will be able to:
- Lead without formal authority
- Build high performing teams
- Manage emotions
- Minimize conflict
- Maximize cooperation
- Inspire others
- Deliver performance feedback
- Meet project deliverables
- Manage workload
Inspire, Influence and Motivate
- Create meaningful goals
- Track and celebrate progress
- Establish team priorities
- Use praise
Cooperation and Consensus
- Establish team member dependencies
- Encourage dialogue
- Decision making – command, consult and consensus
Accountability
- Deliver feedback
- Establish performance standards
- Create a climate of self-reflection
- Use politics
Conflict
- Stop taking things personally
- Manage triggers
- Circle back
There are no prerequisites for this course.
Anyone whose work requires them to lead people who don’t formally report to them.
This workshop addresses:
- Achievement and Results Oriented
- Client Service
- Communication
- Conflict Resolution
- Dealing With Difficult Situations
- Emotional Intelligence
- Engagement and Motivation
- Impact and Influence
- Interpersonal Relations
- Leadership
- Management Excellence
- Self Confidence and Self Esteem
- Teamwork and Cooperation
- Working with Others
To learn more about core competencies, click here.
Open to all members of the public.
$ 595 plus tax
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