Performance Measurement and Evaluation (P237)

How to Measure the Success of a Program

Courses for the remainder of 2020 will be delivered as live, instructor-led sessions online. CLICK HERE TO REGISTER for the November 12-13 session.

A policy is created, a program designed and then launched. What comes next? First might come short-term performance measurement which often answers questions around efficiency: “How are we doing?” and “What needs improvement?” Then, after a longer period, perhaps five years, it is time for an evaluation to assess effectiveness, which seeks to answer “How did we do?, “Were we successful?” and “What were the results?”

The goal of performance measurement and evaluation (PME) is increased efficiency, effectiveness, and economy. Yet too often, PME is relegated to the back corner of an organization, often separated from the specific program which would benefit most from a review. This workshop seeks to train a spotlight on the core value of PME, providing policy analysts and program and community managers with a set of tools to help them assess their own programs and make adjustments as the need arises.

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Understand the relationship between planning, results measurement, and evaluation
  • Understand the difference among audit, performance measurement, and evaluation
  • Design a logic model that feeds into a generic performance measurement and evaluation framework
  • Design components of a qualitative analysis through interview and survey design

CLICK HERE TO REGISTER for the November 12-13 session.

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Workshop Topics

Overview of the world of program design and evaluation

Distinguishing between performance measurement, evaluation, and audit

Practical, ethical, and organizational aspects of evaluation


Understanding the origins of a program

  • Define the problem that needs to be addressed
  • Identify program objectives
  • Create a logic model

Creating results indicators

Qualitative analysis, including an introduction to interview and survey design

Register Online

Online registration is currently not available for this workshop. You may still register by phone or email

CLICK HERE TO REGISTER for the November 12-13 session.

Who Should Attend This Course?

This course is designed for policy analysts, program officers, subject-matter experts, managers, and other interested participants. While parts of the workshop make reference to the practices of the Government of Canada, the bulk of the workshop is applicable to any public-sector organization.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Analytical Thinking
• Decision Making / Decisiveness
• Planning / Organizing
• Problem Solving
• Project Management
• Research, Analysis and Evaluation
• Risk Management and Assessment

CLICK HERE TO REGISTER for the November 12-13 session.