Performance Measurement and Evaluation (P237)

How to Measure the Success of a Program

This course will be delivered as a live, instructor-led session online – click here.

A policy is created; a program designed and then launched. What comes next? First comes short term performance measurement which seeks to answer questions around efficiency: “How are we doing?” and “What needs improvement?” Then, after a longer period, normally five years, it is time for an evaluation to assess effectiveness, which seeks to answer “How did we do? and “Were we successful?”

Over time, various levels of governments have parceled off performance measurement and evaluation to the back corner of a department, often separating it from the specific program under review. This workshop seeks to provide policy analysts and program and community managers with a set of integral tools to assess their own programs and make adjustments as the need arises. The goal is increased efficiency, effectiveness, and economy.

Instruction Methodology:  Lecturettes with discussion; group work and exercises; questions and answers

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you should be able to:

  • Understand the relationship between program planning and evaluation
  • Understand the difference among audit, performance measurement, and evaluation
  • Design a logic model
  • Develop a performance measurement and evaluation framework

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Workshop Topics

  • Current practices of performance measurement and evaluation
  • Overview of the world of program design, performance measurement, and evaluation
  • Understanding the origins of a program:
    • Define the problem that needs to be addressed
    • Identify program objectives
  • Creating a logic model
    • With emphasis on the difference between outputs and outcomes
  • Identifying performance indicators
  • Creating a generic performance measurement and evaluation plan
  • Getting the data (quickly on quantitative; more on qualitative analysis)
    • Interview design
    • Survey design

Who Should Attend This Course?

This course is designed for policy analysts, program officers, subject-matter experts, managers, and other interested participants.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Analytical Thinking
• Decision Making / Decisiveness
• Planning / Organizing
• Problem Solving
• Project Management
• Research, Analysis and Evaluation
• Risk Management and Assessment