Frequently Asked Questions


What kinds of training do you offer?
1) You can choose from almost 70 open enrollment Open Workshops, half-day, 1 day or 2 days in duration, at a convenient downtown Ottawa location and/or live online.
2) You can participate in group training at your workplace – choose from any of our public workshops or from the list on Group Training topics.
3) PMC’s e-Learning Library offers self-paced video training with over 10,000 video lessons on a variety of topics.

How do I register for a course?
You may register in the following ways:

1) ONLINE: register online directly from the course outline page you are interested in.
2) By FAX: click here to launch a PDF Registration Form that you can print, complete and fax back to us at 613-569-1333.
3) By PHONE: call us at 613-234-2020, ext. 18 and we’ll be happy to assist you.
4) By EMAIL: send us an email including your registration details to opentraining@pmctraining.com.

Where will the workshop be held?
Your workshop will either be held at Ottawa’s Innovative Professional Offices classrooms, or it will be conducted live online, depending on the course you register for. Occasionally, a course may be held at another downtown location, but you will be notified by email of any changes prior to the course date.

How and when do I pay for my course?
You may pay for your course using your Visa, Mastercard or American Express credit card, by cheque (made payable to Performance Management Consultants), or we can invoice your organization for the course fee. You may pay for your course at the time of registration.

How do I know my registration is confirmed?
Upon receipt of your registration form we will email you a confirmation notice, with details of your course date, time and location. A reminder notice will also be sent by email a few days prior to the course. Simply proceed to the course location (or to your computer if it is a live online session) on the morning of the workshop and you will be directed to your classroom.

What if I register for a workshop, and then find out I can’t attend?
Cancellations or requests to reschedule will be accepted at no charge up to two weeks (14 days) prior to course day. Cancellations received less than 14 days prior to course day will be charged the full registration fee. Requests to reschedule received less than 14 days prior to course day will be charged a rescheduling fee of $75.00 plus HST. The original tuition fee for the course will still apply.

If you do not cancel and do not attend, you will be charged the full tuition fee.

Substitutions, submitted in writing, are accepted any time prior to the start of the course at no charge.

All rescheduled registrations must be used within one year of the initial course date.

Who can I contact for more information?
Please contact us at 613-234-2020, ext. 18 or by email at opentraining@pmctraining.com.

Will I receive any materials at the course?
All course participants receive a course manual, which is yours to take with you at the end of the course. And all participants will receive an attractive Certificate of Completion at the end of the course, which is great for framing or including in your personnel file.

What time does the workshop begin and end?
Workshops begin at 9:00 am and finish at 4:00 pm. We encourage you to arrive no later than 8:45 am to check in and receive your course materials.

Where may I park? How much is parking?
For courses at Innovative Professional Offices, underground parking is available across the street at the Minto one80five building for approximately $20 per day.

What should I bring to the course?
You should bring a pen and notepaper. You might also wish to dress in layers, as room temperatures may vary.

Will lunch be provided?
Lunch is not provided in your tuition, but we do provide complimentary coffee, tea, juice and snacks upon your arrival, and during mid-morning and mid-afternoon breaks. There are several places to purchase lunch nearby, which you may bring back to the course room during the lunch hour.

What about accessibility?
PMC Training is committed to excellence in serving all customers, including people with disabilities. More info here.

What is PMC doing in response to COVID-19?
Like many organizations, we are monitoring developments both locally and globally. We are following guidance from the Public Health Agency of Canada (PHAC) and Ottawa Public Health. We offer the option of taking workshops in-person (in our Ottawa classroom) and/or offering them virtually, live online. For organizations interested in the availability of in-person training for their group needs, please see this page for more information.

Can I earn continuing education credits at a PMC course?
PMC workshops earn you Continuing Education hours based on 11 hours for a 2-day workshop, and 5.5 hours for a 1-day workshop. Each participant who completes a workshop will receive a Certificate of Completion, detailing C.E. hours earned. Please contact your Professional Association or Licensing Body for any questions related to Continuing Education credits, and for approval of this workshop towards your on-going credit requirements.

Can you deliver a workshop for our team onsite at our location?
Yes! PMC can deliver courses on-site at your location for a surprisingly cost-effective price. Our training specialists have delivered thousands of “off-the-shelf” and customized training courses in Ottawa and anywhere in Canada for small, medium and large organizations. Our programs can serve the needs of individuals, teams and/or your entire organization. Whether you need a one-time course or want to outsource your entire training program, we offer a complete range of services: needs analysis, assessment, training design/delivery, post-training evaluation, and more.  Please contact us at 613-234-2020, ext. 21 or by email at teamtraining@pmctraining.com.

What can I expect at a PMC course?
PMC courses are highly interactive, designed to actively involve participants in the learning process. In most cases, facilitating is preferable to teaching. And it’s more fun! Read more about what you can expect at a PMC course.

What is your approach and methodology?
Performance Management Consultants takes an “outside-in” or participant needs-driven approach in order to design appropriate learning modules. Read more about our approach and philosophy. Read more about our learning methodology.

We resource our courses with the appropriate content provider to ensure breadth of subject matter is covered, responsiveness to diversity in cultural and learning styles is addressed, and that they have back-up personnel as required.

We adapt currently available, field-tested course material.

PMC designs its delivery options to support different learning styles, time constraints and participant accessibility.

We evaluate the quality of the product, results and outcomes in a systematic manner.

Do you have a training network you can draw upon?
Performance Management Consultants has an extensive national and international network of experienced trainers it can draw upon. We also have trainers and consultants who can work in English, French and Spanish.

Are you capable and willing to develop new programs?
As training consultants, our specialty has always been the development of new programs utilizing the expertise of specialized trainers.

How do you assess the effectiveness of your workshops/courses?
Participants at all workshops are asked to complete a workshop evaluation questionnaire. In the case of our in-house programs, a Quality Assurance survey is later completed by the client. If desired, we can arrange to conduct Levels III and IV assessments.

Do you belong to any professional associations?
Performance Management Consultants is a member of the Human Resources Professionals Association of Ontario, and the Institute for Performance and Learning (formerly the Canadian Society for Training and Development).

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