Frequently asked questions (FAQ)

We offer instructor-led business skills training for individuals and teams.

Our courses focus on skills people can use in real work situations, including communication, leadership, project management, and personal effectiveness.

Training is available through open enrollment courses and team training for organizations.

A good place to start is by thinking about the skill or challenge you or your team want to address right now.

From there, you can explore our course catalogue to browse topics and use filters to narrow options based on your interests. You can also view our training calendar to see upcoming open enrollment courses and dates.

You’re always welcome to reach out to our team if you’d like to talk it through. We can help you choose a course that fits your goals, role, or team needs.

Our courses are designed for working professionals and teams across a range of roles and sectors, including public sector, non-profit, and private organizations.

Participants typically include early-career professionals building core skills, experienced staff strengthening their effectiveness, and leaders looking to improve how they communicate, manage, and support others.

Yes. We are committed to creating an inclusive learning environment.

If accessibility accommodations are required, we encourage you to reach out to our team in advance so we can work together to support participation.

Course descriptions include the intended audience under Who Should Attend This Course, along with any prerequisites, to help guide selection.

If there’s uncertainty or a desire to talk it through, our team is available to discuss the course and help confirm whether it’s a good fit.

We work with clients across Canada and the United States.

While we’re based in Ottawa, our courses can be delivered virtually and in person across Canada.

Open Enrollment training (also known as public training) consists of scheduled courses that individuals can register for directly.

These courses bring together participants from different organizations and are delivered on set dates, either virtually or in person.

Open enrollment is a good option for individuals looking to build specific skills or when organizations want flexibility in timing and participation.

Team training (also known as private or in-house training) is delivered exclusively for your organization.

Courses can be tailored to your context, priorities, and audience, and scheduled at times that work for your team.

This option is well suited for teams who want a shared learning experience or organizations looking to align training with specific goals or challenges.

Open enrollment is a good fit when training is intended to support individual skill development, when participants will benefit from learning alongside peers from other organizations, or when flexibility in scheduling is important.

Team training is typically a better option when a shared learning experience is important, when training needs to reflect organizational context, when training a larger number of individuals, or when alignment across a team or group is a priority.

Our courses typically range from half-day to three-day durations.

You’ll find the duration listed on each course page, and you can also filter by length in our course catalogue or open enrollment calendar.

Yes. Our courses can be customized for team delivery to reflect your organization’s context and real work scenarios.

Customization may include adapting examples, activities, or emphasis areas, while keeping the core learning outcomes intact.

In some cases, where existing offerings don’t fully meet a client’s needs, we also work with organizations to develop new courses.

Yes. We offer select courses in French, depending on the topic, format, and facilitator availability.

If French is important for your organization or participants, we recommend connecting with our team to confirm options.

PMC courses are designed to be interactive and human-led.

Learning is supported through discussion, guided conversation, and applied activities rather than lecture-only delivery or self-paced content.

Facilitators encourage participation, invite questions, and use examples to connect course content to real work situations.

Whether delivered virtually or in person, courses are designed around people learning together, not just content, materials, or technology.

PMC courses are designed to support learning that carries into real work.

Facilitators bring practical experience and guide learning through discussion and examples that reflect the situations participants deal with in their roles.

Courses balance new concepts with time to pause, test ideas, and learn from others. The focus stays on helping people develop ways of thinking they can apply in real situations.

Participants receive a certificate of completion that includes the course title and total instructional hours.

Many people use this as proof of participation, but whether it counts for formal continuing education or professional development credits depends on your accrediting body. We recommend confirming eligibility directly with them.

Registration is most easily completed online through our website.

You can register directly from the course page or through the course calendar, where you’ll find all of the upcoming dates.

If you prefer, you can also email our team to request registration on your behalf.

After registration, confirmation emails for the selected session(s) and an invoice are typically sent within two business days so you know you’re all set.

Yes. Many registrations are completed by managers, administrators, or training coordinators on behalf of others.

During registration, you’ll be able to enter participant details to ensure confirmation emails and course information are sent to the right person.

If you’re unable to attend after registering, please contact us as soon as you can.

Depending on the timing, we can usually help with options like transferring to a future date, substituting another participant from your organization or cancelling your registration.

Full details are outlined in our Registration and Cancellation Policy.

In general, you can cancel, transfer to a future session, or substitute another participant and what’s available depends on timing.

If there are less than 10 business days before the course start date, the available options change.

Full details are outlined in our Registration and Cancellation Policy.

Course pricing is listed on each course page, varies by duration and topic, and is priced per participant.

Group rates are available when multiple registrations are made together by the same organization. Availability depends on the course and registration details.

If you’re coordinating registrations for a group, our team can assist with options.

We make every effort to run courses as scheduled.

In rare cases, a course may be postponed due to low enrollment or unforeseen circumstances.

If a course does not run, registered participants are contacted directly and provided with next steps in line with our Registration and Cancellation Policy, which may include a transfer to a future session or a refund where applicable.

Yes. Participants receive a certificate of completion after attending an open enrollment course.

Certificates are emailed as a PDF within five business days of the session.

Open enrollment courses are intentionally capped to support interaction and discussion.

Class sizes vary by session, but are often smaller, creating space for meaningful conversation and applied learning.

Whether a session has a handful of participants or a fuller group, facilitators adjust the experience to make the most of the group and ensure an engaging learning environment.

Yes. You can repeat a PMC open enrollment course you have completed with us, anytime within two years, at no charge.

Course-specific details, including timing, access links for virtual sessions, or location information for in-person courses, are shared in a reminder email five business days before the course.

Any required preparation or additional information is communicated ahead of time so participants know what to expect.

For general logistics, you can also review our Virtual Workshop Logistics and In-Person Workshop Logistics pages.

Yes. Our courses can be customized for team delivery to reflect your organization’s context and real work scenarios.

Customization may include adapting examples, activities, or emphasis areas, while keeping the core learning outcomes intact.

In some cases, where existing offerings don’t fully meet a client’s needs, we also work with organizations to develop new courses.

Yes. We offer select courses in French, depending on the topic, format, and facilitator availability.

If French is important for your organization or participants, we recommend connecting with our team to confirm options.

Yes. Team training can be delivered either virtually or onsite, based on your organization’s preference and needs.

Pricing for team training is not published on our website and is provided by quote.

Costs vary based on factors such as the course topic, duration, number of participants, and level of customization.

For onsite delivery outside of Ottawa, additional travel-related expenses may apply and are outlined as part of the quote.

For team training, changes like postponements, rescheduling, or cancellations are managed through the proposal and agreement, and the terms depend on the amount of notice provided.

The exact timelines and conditions are confirmed as part of the booking process.

Yes. Certificates of completion are available upon request for team training.

Details are confirmed in the proposal process and require participant information and attendance to be tracked during delivery.

We work closely with training organizers to make planning and delivery straightforward and well coordinated.

From initial inquiry through delivery, organizers work with a single point of contact at PMC who supports scheduling, logistics, and communication.

Our role is to reduce administrative burden, ensure clarity throughout the process, and keep training aligned with organizational needs and timelines.

We have extensive experience working with government and public sector organizations at the federal, provincial, and municipal levels.

PMC also offers a dedicated category of courses tailored to government and public sector work. These courses reflect the structures, processes, and communication demands of public sector work.

Yes. PMC holds supply arrangements with the Government of Canada for learning and training services.

Details about our Government of Canada supply arrangements are available on our website.

Yes. In addition to training, we offer coaching services that can be delivered as a complement to training or as a standalone engagement.