Microsoft Outlook: Managing Email, Time, and Workload

• Use Microsoft Outlook intentionally by making clear decisions about how email, tasks, and calendar items are managed and followed up on.
• Apply practical techniques to reduce inbox clutter and improve responsiveness by choosing appropriate follow-up approaches.
• Coordinate appointments and meetings in ways that support realistic planning and workload visibility.
• Track work commitments and follow-ups using Outlook tools in ways that can be sustained day to day.
• Adjust Outlook settings and tools to better support individual work styles and reduce day-to-day friction.

Using Outlook as a Productivity Tool

• Understanding how email, calendar, tasks, and contacts work together — and how decisions about where work lives affect follow-through
• Identifying common productivity challenges in Outlook-based workdays
• Reducing reactive behaviour by choosing more intentional ways to manage incoming work

Managing Email and Daily Communication

• Practical approaches for handling incoming messages by deciding what requires action, scheduling, or simple awareness
• Reducing unnecessary follow-up and back-and-forth communication
• Turning messages into clear next steps by choosing appropriate follow-up methods
• Writing clear, concise emails that support timely and effective responses

Organizing Time, Commitments, and Workflows 

• Managing appointments and meetings in ways that support realistic planning and workload visibility
• Tracking work commitments and follow-ups using Outlook tools in ways that can be sustained day to day
• Organizing information to support visibility across projects and responsibilities
• Personalizing Outlook to create a more streamlined workflow that supports the decisions already in place

There are no prerequisites for this workshop.

Anyone who uses Microsoft Outlook regularly and wants to feel more organized and in control when managing email, schedules, and day-to-day work commitments.