Managing and Leading with Emotional Intelligence (P222)

Deliver Higher Performance and Manage Change Better

This course will be delivered two ways:

• In person (in classroom) in Ottawa
• Live, instructor-led session online

Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.

Every day Supervisors and Managers at all levels are challenged to produce results through the effective management of processes and the leadership of others. It is critical to recognize that people bring both their minds and their emotions to work and the reality is that emotions drive performance. The research is clear—leaders who have higher levels of emotional intelligence create positive work environments, generate higher levels of employee engagement, deliver higher performance, manage change better and experience less work-based stress.

Emotional Intelligence (EQ) is the single most important leadership competency in the contemporary workplace!

This program explores the basic theory and practice of emotional intelligence and quickly moves on to the application of EQ to a wide range of management and leadership issues.

This course can be taken as a stand-alone program or it can build on our basic EQ program—Personal Effectiveness Through Emotional Intelligence – EQ1 (P740) and Personal Effectiveness Through Emotional Intelligence – EQ2 (P223).

Note:  You will receive a “Leadership EQ Competency Framework” assessment document which is suitable for self-assessment and development and/or for soliciting feedback from others. Plus, you will receive a template for a “20-Day EQ Action Plan”.

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will:

  • Understand the motivational and performance power of being an emotionally intelligent manager
  • Be encouraged to address your own development needs in a supportive yet professional environment
  • Understand the key components, skills and assumptions behind EQ
  • Be better able to “lead” and not just manage through increased ability to recognize and encourage others
  • Be challenged to execute important leadership skills
  • Be better able to develop as a rounded manager who is capable of enlightened leadership in a contemporary workplace
  • Be better able to create positive yet high performance work environments as a result of your authentic leadership
  • Develop a 20-day Action Plan and receive a Leading with Emotional Intelligence Competency Framework suitable for soliciting multi-source development feedback if you choose

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Workshop Topics

Emotional Intelligence

  • EQ Concept
  • The EQ Business Case
  • Components of EQ
  • Different Kinds of Smart
  • Personal EQ Diagnostic
  • Brain Function and EQ

Leadership and Management

  • Definitions
  • Technical and Social Systems
  • The Law of Connection
  • Expanding Your Influence and Impact
  • The Leadership Challenge
  • System 4 Management
  • Personality Considerations—A and B Behaviours
  • Creating Your Leadership Brand

Organizational Behaviour and EQ

  • Philadelphia Eagles Case Study
  • Leadership Signalling and Modelling
  • Group Dynamics
  • Vision and Values
  • Leading Transitions with EQ

Our Motivation, Behaviour and Needs

  • Intrinsic and Extrinsic Motivation
  • Needs Oriented Behaviour
  • The Power of Affirmation
  • Our Learned Behaviour (Programming) and Our Genetic Pre-disposition (Hard Wiring)
  • Why Maslow Matters Today
  • Performance and Job Satisfaction

Register Online

Once you register the first attendee, you’ll have the ability to add additional attendees or purchase other workshops

Details Price Qty
In-Class Workshop - February 9-10, 2023show details +$1,186.50 (CAD)*  

* price includes taxes

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Who Should Attend This Course?

This program will be of value to managers at all levels who wish to develop their leadership, relational and motivational skills.  It explores “emotional intelligence” as a critical management competency and includes elements of self-awareness, theory, action planning and personal application.  It presents hard research that validates the relationship between high EQ managers and individual, group and organizational performance.

Does this Course Address your Competency Development Needs?

This training workshop addresses:

• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others