Managing and Leading with Emotional Intelligence (P222)

Deliver Higher Performance and Manage Change Better

This course will be scheduled in early 2024. We will add dates to the website as soon as they become available. For more information please contact us at opentraining@pmctraining.com or call 613-234-2020, ext. 18.

Leadership and management are some of the most challenging roles in work and business. Leaders strive to achieve results while effectively leveraging the skills and talents of their teams. In today’s workplace it is critical to recognize that people bring both their minds and their emotions to work and the reality is that emotions drive performance. The research is clear—leaders who have higher levels of emotional intelligence create positive work environments, generate higher levels of employee engagement, deliver higher performance, manage change better and experience less work-based stress.

This course considers the impact of emotional intelligence (EQ) on leadership and organizations. It presents research that supports the business case for EQ in the workplace. Participants will be introduced to key concepts of EQ and self-evaluate their current leadership style, identifying areas of strengths and opportunities for development. Participants will build knowledge and skills related to self-awareness and self-regulation and how to be emotionally intelligent leaders. The second half of the course will focus on how to use EQ to motivate teams and implement practical strategies for organizations.

Who should attend this workshop: This workshop is designed for managers or leaders who are looking to improve their emotional intelligence to lead people and influence organizations more effectively. This workshop takes key concepts of EQ and applies them to leadership styles and situations as well as how to improve organizational culture to be more emotionally intelligent.

Note: This course can be taken as a stand-alone program or it can build on our basic EQ program—Personal Effectiveness Through Emotional Intelligence – EQ1 (P740) and Personal Effectiveness Through Emotional Intelligence – EQ2 (P223).

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this workshop, you will:

Understand the key components of emotional intelligence as they relate to leadership
Understand the business case for emotional intelligence
Understand the characteristics of high emotional intelligent leaders and organizations
Complete a self-assessment to help identify strengths and opportunities for growth
Develop stronger self-awareness and practice using tools to support self-awareness
Understand strategies for managing triggers and fight-flight-freeze responses
Develop skills to effectively respond to the emotions of others
Understand how to use EQ to motivate individuals and teams
Develop strategies for implementing EQ in the workplace
Be better equipped to influence organizational culture
Complete an EQ Action Plan

Workshop Topics

Leadership and EQ

Defining Emotional Intelligence
Components of EQ
Self-Awareness and Regulation
The Law of Connection
System 4 Management

EQ for Business and Organizations

Benefits of EQ for leadership and organizations
Business case for EQ and organizations
EQ for higher productivity and collaboration

Leadership and Self-Awareness

Traits of high emotionally intelligent leaders
Leadership self-assessment
Tools for raising self-awareness

Leadership and Self-Regulation

Brain function and EQ
Understanding cognitive frameworks
Strategies for building resilience and positivity
Responding to the emotions of others
Empathy and active listening

EQ and Organizations

Intrinsic and Extrinsic Motivation
Why Maslow matters today
Performance and job satisfaction
Influencing organizational culture

Personal Development

Leadership Action Plan

Who Should Attend This Course?

This workshop is designed for managers or leaders who are looking to improve their emotional intelligence to lead people and influence organizations more effectively. This workshop takes key concepts of EQ and applies them to leadership styles and situations as well as how to improve organizational culture to be more emotionally intelligent.

Does this Course Address your Competency Development Needs?

This training workshop addresses:

• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Problem Solving
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others