Assertiveness and Conflict Resolution (P711)
Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients.In the workplace, whether we are in a position of authority or not, we need to manage our interactions with people. We need to know what power is and how to use it: to negotiate, to express our ideas clearly so people will listen to us, even if they don't agree with us; to stand up for our convictions, even when they are unpopular; and to deal with the emotions created by situations of conflict.At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.This is a two-day workshop in Ottawa.Space is still available for all dates listed, unless otherwise noted.
By the end of this seminar, you will be able to:
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Who Should Attend This Course?Anyone who wants to improve their assertiveness and conflict resolution skills.
Does This Course Address Your Competency Development Needs?This training workshop addresses:• Adaptability / Flexibility • Analytical Thinking • Change Management and Leadership • Client Service • Communication • Conflict Resolution • Decision Making / Decisiveness • Dealing with Difficult Situations • Emotional Intelligence • Engagement and Motivation • Impact and Influence • Innovation and Initiative • Interpersonal Relations • Leadership • Management Excellence • Negotiating Techniques • Problem Solving • Relationship / Network Building • Self Confidence / Self Esteem • Teamwork and Cooperation • Values and Ethics • Working with Others