Getting the Best from Your Team

Every day, thousands of managers and supervisors go through “the dark night of the soul” as they try to find a way to deal with a staff issue which must be addressed, or prepare for reviews and appraisals. The ability to deal with these situations is a fundamental supervisor’s skill which can easily be acquired and developed. This program is very hands-on, with real-life role plays and skills development. It should be seen as a basic requirement for all those who manage or lead others.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 1 day
Course language: English

Program Topics

Performance Appraisals
• The original intention
• Where systems go wrong
• What the manager wants
• What the employee needs
• Effective review and appraisal guidelines

360° Feedback Processes
• Program design considerations
• Strengths and weaknesses
• Ownership and responsibilities
• The boss as coach
• A culture change tool?

The Psychology of Feedback and Appraisals
• What employees really want!
• Management style and the effective relationship
• Breaking the mold of negative expectation
• Performance and job satisfaction – the missing link

Conducting a Great Performance Review
• Planning and preparation: setting the scene
• Let them talk
• Reinforcing perceptions
• Raising self-awareness around blind spots
• Improvement and action planning
• Let’s talk paradigm shift

Getting Great Feedback
• Confidence comes from skill
• Doing a causal analysis
• Describing the problem/issue
• Gaining reaction
• Agreeing on the problem
• Seeking and supporting solutions
• Follow-up on action plans

Feedback/Coaching Scenarios
• Career issues
• Personal problems
• Resistance to change
• Performance improvement
• Attitude

Also Covered
• Feedback and coaching reactions
• Know your limits
• Tapping into discretionary effort
• Key interpersonal skills
• Delegation and empowerment

Learning Outcomes
By the end of this workshop, you will be able to:

• Understand the components of a good appraisal process
• Understand 360 degree feedback processes
• Conduct motivational appraisals and reviews
• Counsel and coach on a daily basis
• Turn potentially difficult situations into positive opportunities
• Feel more confident and comfortable in your management role

Who Should Attend?

Supervisors and managers.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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