Getting the Best from Your Team
Every day, thousands of managers and supervisors go through “the dark night of the soul” as they try to find a way to deal with a staff issue which must be addressed, or prepare for reviews and appraisals. The ability to deal with these situations is a fundamental supervisor’s skill which can easily be acquired and developed. This program is very hands-on, with real-life role plays and skills development. It should be seen as a basic requirement for all those who manage or lead others.
This workshop is offered within organizations for groups of 5 people or more.
Course duration: 1 day
Program Topics
Performance Appraisals
- The original intention
- Where systems go wrong
- What the manager wants
- What the employee needs
- Effective review and appraisal guidelines
360° Feedback Processes
- Program design considerations
- Strengths and weaknesses
- Ownership and responsibilities
- The boss as coach
- A culture change tool?
The Psychology of Feedback and Appraisals
- What employees really want!
- Management style and the effective relationship
- Breaking the mold of negative expectation
- Performance and job satisfaction – the missing link
Conducting a Great Performance Review
- Planning and preparation: setting the scene
- Let them talk
- Reinforcing perceptions
- Raising self-awareness around blind spots
- Improvement and action planning
- Let’s talk paradigm shift
Getting Great Feedback
- Confidence comes from skill
- Doing a causal analysis
- Describing the problem/issue
- Gaining reaction
- Agreeing on the problem
- Seeking and supporting solutions
- Follow-up on action plans
Feedback/Coaching Scenarios
- Career issues
- Personal problems
- Resistance to change
- Performance improvement
- Attitude
Also Covered
- Feedback and coaching reactions
- Know your limits
- Tapping into discretionary effort
- Key interpersonal skills
- Delegation and empowerment
At the end of this workshop, you will be able to:
- Understand the components of a good appraisal process
- Understand 360 degree feedback processes
- Conduct motivational appraisals and reviews
- Counsel and coach on a daily basis
- Turn potentially difficult situations into positive opportunities
- Feel more confident and comfortable in your management role
Who Should Attend?
Supervisors and managers.
For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard at pmctraining.com
