Getting the Best from Your Team

Every day, thousands of managers and supervisors go through “the dark night of the soul” as they try to find a way to deal with a staff issue which must be addressed, or prepare for reviews and appraisals. The ability to deal with these situations is a fundamental supervisor’s skill which can easily be acquired and developed. This program is very hands-on, with real-life role plays and skills development. It should be seen as a basic requirement for all those who manage or lead others.

This workshop is offered within organizations for groups of 5 people or more.

Course duration: 1 day

Program Topics


Performance Appraisals

  • The original intention
  • Where systems go wrong
  • What the manager wants
  • What the employee needs
  • Effective review and appraisal guidelines

360° Feedback Processes

  • Program design considerations
  • Strengths and weaknesses
  • Ownership and responsibilities
  • The boss as coach
  • A culture change tool?

The Psychology of Feedback and Appraisals

  • What employees really want!
  • Management style and the effective relationship
  • Breaking the mold of negative expectation
  • Performance and job satisfaction – the missing link

Conducting a Great Performance Review

  • Planning and preparation: setting the scene
  • Let them talk
  • Reinforcing perceptions
  • Raising self-awareness around blind spots
  • Improvement and action planning
  • Let’s talk paradigm shift

Getting Great Feedback

  • Confidence comes from skill
  • Doing a causal analysis
  • Describing the problem/issue
  • Gaining reaction
  • Agreeing on the problem
  • Seeking and supporting solutions
  • Follow-up on action plans

Feedback/Coaching Scenarios

  • Career issues
  • Personal problems
  • Resistance to change
  • Performance improvement
  • Attitude

Also Covered

  • Feedback and coaching reactions
  • Know your limits
  • Tapping into discretionary effort
  • Key interpersonal skills
  • Delegation and empowerment

At the end of this workshop, you will be able to:

  • Understand the components of a good appraisal process
  • Understand 360 degree feedback processes
  • Conduct motivational appraisals and reviews
  • Counsel and coach on a daily basis
  • Turn potentially difficult situations into positive opportunities
  • Feel more confident and comfortable in your management role

Who Should Attend?

Supervisors and managers.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard at

Comments are closed