Sales, marketing and customer service

Your organization’s success depends on the professionalism of its customer service people. Do you know how to deal effectively with difficult or angry customers? Can you confidently turn a negative situation into a positive one? Do you always create a good first impression? Do you build rapport effortlessly with your customers? This workshop will help you become a model of professional behaviour and skill. You’ll develop a system for staying calm, motivated and enthusiastic regardless of pressures and problems. Learn techniques for dealing effectively with angry or difficult customers, and for being creative in dealing with challenges and the unexpected.

Selling intangibles requires a unique skill set, and it can offer challenges; your customer can’t touch it, hear it, see it, smell it or taste it. Through opportunities to explore real life sales conversations, challenges and successes, this one-day workshop will share proven methods to help make your intangible sales conversation flow with ease. This interactive workshop will also explore your specific purpose and goal when having successful sales conversations, developing effective questioning strategies, or when handling objections. Ultimately, you will learn how to help your customer envision the benefits of your recommended solution.

Even in this hi-tech world, one of the best strategies for an organization to market its products and services to a specified group of potential customers is to exhibit in a trade show. These events offer a unique opportunity for face-to-face interaction. This workshop will help you to understand the fundamentals of interpersonal interaction, and help you to become more effective and professional in a trade show environment.

A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This one-day workshop will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. In this workshop, participants will become skilled at prospecting and learn the 80/20 rule. They will learn to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. Participants will also build their personal prospecting plan and learn how to ensure their future by planting seeds daily.

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence. This one-day workshop will help you teach participants how to be one of those smart sales professionals.

What sets apart ‘extraordinary customer service’ from plain old ‘help’? You’ll know it when you get it, and even more importantly, you’ll know it when you don’t. The secret is in the Customer Service Impact that is delivered from the provider to the customer. This two-day course is packed with brainstorming on customer service look and feel, a self-assessment of your own personal customer service skills, and tactics and best practices to work into your team’s service delivery. But most of all, this is a chance to recharge your batteries, get back to the core essentials of customer service, and remember why you do what you do. You want to feel good at the end of the day and getting more kudos than complaints will do it.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one day workshop!