All course dates listed will be delivered as live, instructor-led sessions online. Click here to view our online course listings. We hope to return to our regular, in-class training soon.

We also offer a selection of of live, instructor-led half-day sessions – check them out here.

Looking for a course right away? Check out our Upcoming Workshops here!

Course dates to the end of March 2022 are now available!


Supervisory and Management
»  Delegation Skills for the Workplace
»  Making the Transition from Co-Worker to Team Leader
»  Managing for Superior Results I: Fundamentals of Supervision
»  Managing for Superior Results II: From Manager to Leader
»  Managing and Leading with Emotional Intelligence
»  Mindfulness and Leadership: A Program for Managers
»  Powerful Coaching Skills: How to Create a High Performing Team
Project and Event Management
»  Advanced Event Planning
»  Effective Meeting and Event Planning
»  Managing Project Risks
»  Managing Project Stakeholders
»  Project Management 101
Business Writing
»  Advanced Business Writing
»  Business Grammar That Matters
»  Business Writing for Impact and Influence
»  Proofreading and Editing
»  Report Writing
»  Writing Effective Briefing Notes
»  Writing in Plain Language
Interpersonal and Communication Skills
»  Active Listening Skills
»  Assertiveness and Conflict Resolution
»  Communicating for Results
»  Critical Conversations
»  Dealing with Difficult Behaviours
»  Effective Oral Briefings
»  Managing Skills for Non-Managers - Level 1
»  Managing Skills for Non-Managers - Level 2
»  Powerful Negotiation Skills
»  Practical Facilitation Skills
»  Skills for Effective Presentations
»  Using Positive Influencing Skills in the Workplace
»  Working and Communicating as Part of a Team
Professional Development and Personal Effectiveness
»  Creativity and Innovation for the Workplace
»  Critical Thinking and Problem Solving for Effective Decision-Making
»  Finding Balance Through Mindfulness
»  Finding Creative Solutions to Workplace Challenges
»  Getting Organized and In Control
»  How Ottawa Works
»  Improving Your Memory
»  Increasing Your Self Confidence
»  Personal Effectiveness Through Emotional Intelligence - EQ1
»  Personal Effectiveness Through Emotional Intelligence - EQ2
»  Practical Time and Workload Management
»  Strategic Thinking
»  Stress Management Skills
»  Techniques for the Occasional Trainer
Administrative Skills
»  Advanced Minute Taking for Better Meetings
»  Management Skills for Administrative Professionals
»  Minute Taking for Better Meetings
»  Project Management Skills for Administrative Professionals
»  The Outstanding Administrative Assistant
Productivity Software
»  MS Excel 2016 - Level 1
»  MS Excel 2016 - Level 2
»  MS Excel 2016 - Level 3
»  MS Project 2016 - Level 1
»  MS Word 2016 - Level 2
»  Take Control of Your Workday with MS Outlook 2016
Planning for Retirement
»  Financial Planning for Retirement
»  Life Planning for Retirement
Improving Organizational Performance
»  Integrated Risk Management
»  Performance Measurement and Evaluation
»  Policy Analysis Toolbox - Part 1
»  Policy Analysis Toolbox - Part 2

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