PUBLIC COURSE LIST

All course dates listed will be delivered as live, instructor-led sessions online. Click here to view our online course listings. We hope to return to our regular, in-class training soon.

We also offer a selection of of live, instructor-led half-day sessions – check them out here.

Looking for a course right away? Check out our Upcoming Workshops here!

2021 PUBLIC WORKSHOPS:

Supervisory and Management
»	Conducting Effective Performance Appraisals
»	Delegation Skills for the Workplace
»	Helping Your Team Thrive at Work
»	Making the Transition from Co-Worker to Team Leader
»	Managing for Superior Results I: Fundamentals of Supervision
»	Managing for Superior Results II: From Manager to Leader
»	Managing and Leading with Emotional Intelligence
»	Mindfulness and Leadership: A Program for Managers
»	Powerful Coaching Skills: How to Create a High Performing Team
Project and Event Management
»	Advanced Event Planning
»	Effective Meeting and Event Planning
»	Managing Project Risks
»	Managing Project Stakeholders
»	Project Management 101
Business Writing
»	Advanced Business Writing
»	Business Grammar That Matters
»	Business Writing for Impact and Influence
»	Proofreading and Editing
»	Report Writing
»	Succeeding at the Federal Public Service Writing Skills Tests
»	Writing Effective Briefing Notes
»	Writing in Plain Language
Interpersonal and Communication Skills
»	Active Listening Skills
»	Assertiveness and Conflict Resolution
»	Communicating for Results
»	Critical Conversations
»	Dealing with Difficult Behaviours
»	Effective Oral Briefings
»	Managing Skills for Non-Managers - Level 1
»	Managing Skills for Non-Managers - Level 2
»	Powerful Negotiation Skills
»	Practical Facilitation Skills
»	Preparing for a Parliamentary Committee
»	Skills for Effective Presentations
»	Using Positive Influencing Skills in the Workplace
»	Working and Communicating as Part of a Team
Professional Development and Personal Effectiveness
»	Creativity and Innovation for the Workplace
»	Critical Thinking and Problem Solving for Effective Decision-Making
»	Finding Balance Through Mindfulness
»	Finding Creative Solutions to Workplace Challenges
»	Getting Organized and In Control
»	How Ottawa Works
»	Improving Your Memory
»	Increasing Your Self Confidence
»	Personal Effectiveness Through Emotional Intelligence - EQ1
»	Personal Effectiveness Through Emotional Intelligence - EQ2
»	Practical Time and Workload Management
»	Strategic Thinking
»	Stress Management Skills
»	Techniques for the Occasional Trainer
Administrative Skills
»	Advanced Minute Taking for Better Meetings
»	Management Skills for Administrative Professionals
»	Minute Taking for Better Meetings
»	Project Management Skills for Administrative Professionals
»	The Outstanding Administrative Assistant
Productivity Software
»	MS Access 2016 - Level 1
»	MS Excel 2016 - Level 1
»	MS Excel 2016 - Level 2
»	MS Excel 2016 - Level 3
»	MS Project 2016 - Level 1
»	MS Word 2016 - Level 2
»	Take Control of Your Workday with MS Outlook 2016
Planning for Retirement
»	Financial Planning for Retirement
»	Life Planning for Retirement
Improving Organizational Performance
»	Integrated Risk Management
»	Performance Measurement and Evaluation
»	Policy Analysis Toolbox - Part 1
»	Policy Analysis Toolbox - Part 2
»	Troubleshooting Performance Problems