The Outstanding Administrative Assistant – 2 Day Online Workshop (PV832)
Management Skills Vital to Today’s Office
This course will be delivered two ways:
• Live, instructor-led session online • In person (in classroom) in Ottawa
Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.
In today’s workplace, the administrative support position is the nerve centre of business, industry and government at all levels. Called upon to increase the effectiveness of the office environment, the administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This workshop provides management skills vital to today’s support position.
This energetic, fun and fast-paced course will show you how to achieve respect as an indispensable member of your office team. In a comfortable and controlled learning environment, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.
This is a two-day virtual live workshop.
Space is still available for all course dates listed, unless otherwise noted.
Learning Outcomes
By the end of this virtual workshop, you will be able to:
Project professional credibility, authority and presence
Communicate compellingly and have the intended impact
Plan, organize and control your workload and priorities
Build the power needed to get the job done
Maintain key relationships to access information and support
Analyze situations, make decisions and solve problems calmly
Improve the working life of your team
Raise your performance from activity level to leadership
Workshop Topics
Attitude: Yours and Everyone Else’s
Four steps to a positive attitude
How to deal effectively with negativity in the workplace
Role and Functions of the Administrative Assistant
The essential functions we do to fulfill the job
Four key concepts that govern our work
Your Leadership Role in the Team
What is meant by “support the team”
Your leadership and motivating role in the administrative context
Your personal leadership style
Determining your manager’s style
Mastering the multiple-boss challenge
Key actions to take in contributing to your boss’s and team’s success
The components of a successful team
Planning, Prioritizing and Organizing Skills
Setting specific, measurable objectives that work
Best techniques for prioritizing and managing shifting priorities
Becoming better organized and helping others do so
Communication Skills
Asking effective questions
Listening actively for meaning
Expressing ourselves assertively, including a three-part model
Saying “No” without straining relationships
Keeping our clients (including managers) in the loop
Presenting requests to ensure acceptance and action
Managing Time, Workload and Stress
High and low payoff time investment
Experience-based techniques for effective time management
How to write and use a proper daily To Do list
Prioritizing revisited
Tools and techniques for managing ongoing heavy workloads
What stress and stressors are, and early indicators of stress level
Preventive and prescriptive stress management strategies
The Seven Pillars of the Professional Administrator’s Job
Advanced Skills for the Administrative Assistant
Preparing and managing meetings and conferences
Researching and composing effective reports
Making compelling presentations
Managing a budget and monitoring variances
Developing flexible systems that work
Helping design and track multiple projects
Analyzing situations to make decisions and solve problems
Managing Conflict
Defining and recognizing conflict
Five key actions to help resolve conflict
Your personal conflict management style
The Context We Work In
How organizational culture and work climate influence choices
Organizing your work space and mastering technology
Organizational expectations about dress codes and appearance
Dealing with Difficult People
Our manager as our client
Identifying and adapting to different personality types
Strategies for six types of difficult people
Personal Action Plan
Evaluation and Closure
Register Online
To begin please select your organization's billing address province from the drop down list.
(Note: If you are not with an organization, or you are registering personally, please select your own mailing
address province.) If you are from out of Canada, please select ‘Out of Canada’ in the drop down.
Once you register the first attendee, you’ll have the ability to add additional attendees or purchase
other workshops.
Sorry, to proceed with online registration you must select your location first. If you are unsure you may still register by phone or email.
Online event registration and ticketing powered by Event Espresso
Who Should Attend This Course?
Anyone in an administrative, secretarial or support staff role.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Coaching
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Dealing with Difficult Situations
• Document Use
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Planning / Organizing
• Reading Skills
• Relationship / Network Building
• Self Confidence / Self Esteem
• Values and Ethics
• Working with Data and Numbers
• Working with Others
• Workload and Time Management
Online Dates
August 16 - 17, 2023 9:00 am - 4:00 pm - EDT
December 6 - 7, 2023 9:00 am - 4:00 pm - EST
Location
Course dates listed above will be held live online via Zoom.
Participants agree: This course is suitable for online delivery.
“I enjoyed the session and everyone was very interactive. Our Instructor provided us with many resources such as reliable books and websites which we can benefit from based on our needs.” – Anica, NRCan
“Thank you to the amazing instructor we had, she knew the ins and outs of everything in this course!” – Past participant
Overall Satisfaction Level
Workshop Fee:
Only $1,050 plus applicable taxes
What’s Included?
Participant manual and other course materials
Personalized certificate of completion suitable for framing
