Personal Effectiveness Through Emotional Intelligence – EQ2 (P223)

Develop Practical Skills to Increase EQ at Work and Home

Reserve your space now for your preferred course date. As the COVID-19 situation evolves, we will keep you informed whether the workshop will run in a classroom setting or live online. Regardless of format, you can be assured that we will deliver the same acclaimed training you expect from PMC.

Online registration for this course is not available. In order to register please call Leila at 613-234-2020 ext. 18, or send an email to

This course follows Personal Effectiveness Through Emotional Intelligence – EQ1 (P740). It builds on the theory and self-awareness of this initial program and it focuses on developing the practical skills and behaviours that increase one’s own emotional intelligence both at work and in personal life.

Through various exercises, diagnostics and activities participants are encouraged to explore and develop higher levels of emotional intelligence in a supportive environment.

Note: Previous participation in Personal Effectiveness Through Emotional Intelligence – EQ1 (P740) is a pre-requisite.  Class size is limited to 14 persons due to the highly interactive nature of this course

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will:

  • Develop skills for self-awareness
  • Be better able to regulate emotional responses
  • Develop your social skills
  • Have better social awareness
  • Better understand your own motivations and needs
  • Have a 20-day “Action Plan” to guide the application of skills learned
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Workshop Topics

Emotional Intelligence Overview

  • Facts
  • Definition
  • Components
  • Key assumptions

Skills to Increase Self-Awareness

  • Diagnostic
  • Small Group: checklist development
  • Overcoming negative self-talk
  • Traits that perpetuate anxiety
  • Maslow diagnostic: “My Needs” level

Skills to Improve Motivation

  • Intrinsic and extrinsic motivation
  • Staying motivated
  • Motivating others
  • Goals

Skills to Improve Self-Regulation

  • Diagnostic
  • Why do we need to be right or get angry?
  • The use of “provisional language”
  • Exercise in positive expression
  • Emotional impulse control

Improving Social Awareness

  • Personality types
  • Group dynamics
  • Verifying perceptions
  • Low / high EQ relationships
  • Small group: “Increasing Empathy”
  • Learner / Judger mindsets

Improving Social Skills

  • Listening
  • Questioning
  • Non-verbal communication
  • Habits of emotionally intelligent people
  • 20-day Action Plan

Register Online

Online registration is currently not available for this workshop. You may still register by phone or email

Who Should Attend This Course?

This course will be of value to those who have attended Personal Effectiveness Through Emotional Intelligence – EQ1 (P740) and who wish to further develop the skills to apply the concepts in their work and personal lives.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking / Presenting
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork / Cooperation
• Values and Ethics
• Working with Others