Managing Skills for Non-Managers – Level 2 (P224)

How to Lead People That Don't Report To You - Action Learning Program

This course will be scheduled in the fall of 2022. We will add dates to the website as soon as they become available. For more information please contact Leila at

Because there is a prerequisite, online registration is not available for this course. To register please email Or call 613-234-2020, ext. 18.

Working with other alumni of the Managing Skills for Non-Managers – Level 1 program, you will identify and resolve your leadership, influencing, cooperation and accountability challenges. You’ll dive more deeply into the tools you acquired during your MSNM Level 1 program and apply them to resolving your challenges. Your workshop is rounded out with new tools to help you create better relationships and productive results.

Note: Previous participation in Managing Skills for Non-Managers – Level 1 (P856) is a pre-requisite.

This is a one-day workshop in Ottawa.

Space is still available for all dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Lead without formal authority
  • Build high performing teams
  • Manage emotions
  • Minimize conflict
  • Maximize cooperation
  • Inspire others
  • Deliver performance feedback
  • Meet project deliverables
  • Manage workload

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Workshop Topics

Emotional Intelligence

  • Increase your self-awareness
  • Enhance awareness of others
  • Manage your emotions

Action Learning

  • Identify influence, leadership, cooperation and accountability challenges
  • Apply tools, knowledge and skills to challenges
  • Create action plans to prepare and respond to challenges

Performance Outcomes

  • Create mutually desired outcomes
  • Align processes with outcomes
  • Manage expectations

MSNM – Level 1 Deep Dive

  • Inspire, Influence and Motivate
  • Cooperation and Consensus
  • Accountability
  • Conflict

Who Should Attend This Course?

Alumni of MSNM – Level 1 who want to build on their influence, cooperation, consensus and conflict skills.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Achievement / Results Oriented
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others