Managing Skills for Non-Managers – Level 1 (P856)

How to Lead People That Don't Report To You

This course will be delivered two ways:

• In person (in classroom) in Ottawa
• Live, instructor-led session online

Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.

Learn how to inspire, influence and motivate people to accomplish important goals – when you have no formal direct reporting authority over them. Managing people when they don’t report to you can be tough. How do you deliver feedback? How do you hold people accountable? How do you keep them on track? How do you arrive at consensus? How do you mediate conflict? In this highly interactive and practical workshop, you’ll get the skills and knowledge you need to help work colleagues perform at their best.

This is a one-day workshop in Ottawa.

Note: there is also a one-day follow-up course, called Managing Skills for Non-Managers – Level 2.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Lead without formal authority
  • Build high performing teams
  • Manage emotions
  • Minimize conflict
  • Maximize cooperation
  • Inspire others
  • Deliver performance feedback
  • Meet project deliverables
  • Manage workload

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Workshop Topics

Inspire, Influence and Motivate

  • Create meaningful goals
  • Track and celebrate progress
  • Establish team priorities
  • Use praise

Cooperation and Consensus

  • Establish team member dependencies
  • Encourage dialogue
  • Decision making – command, consult and consensus


  • Deliver feedback
  • Establish performance standards
  • Create a climate of self-reflection
  • Use politics


  • Stop taking things personally
  • Manage triggers
  • Circle back

Register Online

Once you register the first attendee, you’ll have the ability to add additional attendees or purchase other workshops

Details Price Qty
In-Class Workshop - October 17, 2023show details +$672.35 (CAD)*  

* price includes taxes

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Who Should Attend This Course?

Anyone whose work requires them to lead people who don’t formally report to them.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Achievement / Results Oriented
• Client Service
• Communication
• Conflict Resolution
• Dealing With Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact / Influence
• Interpersonal Relationships
• Leadership
• Management Excellence
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Working with Others