Management Skills for Administrative Professionals (P792)
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.If you are in the role of executive secretary or administrative assistant you’ll find this workshop to be essential to your present job and critical to your future.This workshop is not a lecture. It is a “hands on” opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally.This is a two-day workshop in Ottawa.Space is still available for all course dates listed, unless otherwise noted.
By the end of this seminar, you will be able to:
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Who Should Attend This Course?Anyone working in an administrative role who wishes to increase the value they provide to their organization.
Does This Course Address Your Competency Development Needs?This training workshop addresses:• Achievement / Results Orientation • Adaptability / Flexibility • Analytical Thinking • Change Management and Leadership • Client Service • Coaching • Communication • Computer and Digital Technology • Conflict Resolution • Decision Making / Decisiveness • Dealing with Difficult Situations • Document Use • Engagement and Motivation • Impact and Influence • Innovation and Initiative • Interpersonal Relations • Leadership • Management Excellence • Planning / Organizing • Problem Solving • Promotion • Relationship / Network Building • Strategic Thinking • Teamwork and Cooperation • Values and Ethics • Working with Data and Numbers • Working with Others • Workload and Time Management