Management Skills for Administrative Professionals – 2 Day Online Workshop (PV792)
Extend Your Influence and Increase the Value of Your Role in the Organization
This course will be delivered two ways:
• Live, instructor-led session online • In person (in classroom) in Ottawa
Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
If you are in the role of executive secretary or administrative assistant you’ll find this workshop to be essential to your present job and critical to your future.
This workshop is not a lecture. It is a “hands on” opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally.
This is a two-day virtual live workshop.
Space is still available for all course dates listed, unless otherwise noted.
Learning Outcomes
By the end of this virtual workshop, you will be able to:
Apply the same skills for your admin responsibilities that all managers use
Have the confidence to succeed when your manager delegates work to you
Use 7 essential management skills to get the job done
Communicate your answers and questions with confidence
Understand and adapt to different personality types
Manage your time and your manager’s expectations
Influence others to get their support and commitment
Workshop Topics
What is my value as an Admin Professional?
– Where the administrative professional fits
Shifting your perspective – transforming negative thoughts
Power vs. Authority – understanding your power
– Identifying your power base, determining the limits of your authority and extending your influence
The 7 essential management skills for every Admin
How to enable your Manager using core values
Leading without the ‘Title’
First impressions and creating a professional image
What does your body language convey to others?
Understanding and adapting to different personality types
Communicating what’s most important to you on the job
How to effectively use a To-Do-List – the daily map
Meeting expectations and learning gentle No’s
Meeting management and your time
Learning the difference between assertive and aggressive
Discover an effective communication tool to provide feedback and assert yourself wisely
Register Online
To begin please select your organization's billing address province from the drop down list.
(Note: If you are not with an organization, or you are registering personally, please select your own mailing
address province.) If you are from out of Canada, please select ‘Out of Canada’ in the drop down.
Once you register the first attendee, you’ll have the ability to add additional attendees or purchase
other workshops.
Sorry, to proceed with online registration you must select your location first. If you are unsure you may still register by phone or email.
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Who Should Attend This Course?
Anyone working in an administrative role who wishes to increase the value they provide to their organization.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Coaching
• Communication
• Computer and Digital Technology
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Problem Solving
• Promotion
• Relationship / Network Building
• Strategic Thinking
• Teamwork and Cooperation
• Values and Ethics
• Working with Data and Numbers
• Working with Others
• Workload and Time Management
Online Dates
February 1 - 2, 2023 9:00 am - 4:00 pm - EST
Location
Course dates listed above will be held live online via Zoom.
Participants agree: This course is suitable for online delivery.
“Many helpful and practical tips how to improve in your job as an administrative professional, including communication with different personalities and values; dealing with difficult situations and scenarios in an assertive way, organizing your workload and delivering for results.” – Galina Todorova, Office of the Privacy Commissioner
“Samantha I truly enjoy having you as a teacher, you make the course relatable to our life experiences and fun. Your coaching is remarkable and I can listen to you for hours. I will absolutely be signing up for more of your sessions!” – Melissa H., Justice Canada
Overall Satisfaction Level
Workshop Fee:
Only $950 plus applicable taxes
What’s Included?
Participant manual and other course materials
Personalized certificate of completion suitable for framing